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Customer Satisfaction

Customer Satisfaction

Taking Emirates Airlines as an example, discuss what is meant by ‘customer satisfaction’. P2.1
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Explain the similarities and differences between the different methods

Explain the similarities and differences between the different methods

Similarities and differences: structure of schemes, applications, costs, implementation periods, use of documentation, application of standards, identification of actions required, assessment methodology, orientation towards customer/staff or organization, effectiveness as a means to improve service quality
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Health & Safety Crossword Puzzle with Answers

Health & Safety Crossword Puzzle with Answers

Crossword puzzle with 10 common Health and Safety words. Answers included. Use for beginning or end of session or as a fill in activity. Supplied in pdf and Word format so that you can change the definitions to suit your industry / sector.
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Starter For Ten Enterprise Project. Lesson Two - Could You Be An Entrepreneur?

Starter For Ten Enterprise Project. Lesson Two - Could You Be An Entrepreneur?

This is the second lesson in a series of fourteen which make up the Starter For Ten project. Starter For Ten is a whole term, cross-curricular project for upper primary classes. A series of lessons provide the class with the knowledge and skills they need to start their own businesses in small groups. Groups are loaned £10 to start their business with the businesses running for four weeks after around six weeks learning and preparation. Starter For Ten provides a highly motivating, real world context for learning with pupils taking full responsibility for their businesses. The pupils are also responsible for making key decisions including what to spend any profit on and whether to act as philanthropists and opt to donate a proportion of their income to charity. The full project covers a number of curriculum areas: literacy, numeracy, health and wellbeing, religious and moral education, social studies and technologies. All lessons are fully linked to the Scottish Curriculum For Excellence. Each of the fourteen lessons includes a lesson plan, a PowerPoint presentation and any worksheets or other resources required. Lesson plans include learning objectives, suggestions for differentiation, a starter activity, a main lesson, a plenary activity, suggestions for further development, opportunities for display, and relevant second level Curriculum For Excellence experiences and outcomes. LESSON 2 OVERVIEW: In this lesson the class discuss the qualities of successful entrepreneurs. They then relate these to themselves and identify their own qualities which could help them when they start their business. More detail of the ‘Starter For Ten’ project is given to the pupils in this lesson. The children then form themselves into business groups and begin brainstorming business ideas. LESSON 2 LEARNING OBJECTIVES: 1. I can identify qualities in myself which could help me as an entrepreneur. 2. I can find appropriate business partners.
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