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Customer Service Skills Bundle

Customer Service Skills Bundle

This bundle has some great activities for introducing customer service skills to learners. It includes: - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method
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BTEC Guide

BTEC Guide

This is a document that covers all aspect of BTEC delivery including quality assurance, lead IVs, internal verification, internal assessment, plagiarism, referencing, standards verification, QMR, employer involvement, timeline of events and useful resources. The appendices at the end are the key documents suggested from Pearson for completing the paperwork collated into one document. The learner declaration is an adaptation of the suggestion from Pearson to suit our institution.
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Exploring Careers:  Human Services

Exploring Careers: Human Services

This career unit gives students an introduction to the human services career cluster and what a career in this field would be like. This is perfect for a career, technology, CTE or business class. The included PowerPoint presentation can be used by the teacher for whole class instruction, or provided to the students electronically (or as a printout) for them to review individually. Students use close reading skills with a short informational passage to learn about the career field and answer questions to use critical thinking skills and demonstrate their understanding. Two different puzzles are included to learn different jobs in the career and to reinforce vocabulary skills. A technology based project research project in a choice of software is included to allow students to use critical thinking and creativity to further explore the career field. Additionally, a group project to create a Public Service Announcement that can be completed without student computer access is provided to simulate the career and allow students to utilize critical thinking skills and teamwork. Finally, a short reflection questionnaire gives students the opportunity to reflect and analyze their learning as they determine if this career field is of interest to them. The project was created for grades 7-8 but could easily be used with high school students. The teacher can choose to use some or all of the provided lesson options included in this resource. Files Included with this Lesson • Teacher & Student Notes and Resources • Introduction to Human Services Careers PowerPoint presentation (editable) • Introduction to Human Services Careers Research Reading and Questions • Vocabulary Crossword Puzzle (includes answer key) • Job Type Word Search Puzzle (includes answer key) • Technology based Research & Creative Application Project Instructions and Rubric • PSA Planning & Final Copy Worksheet • Human Services Career Simulation (PSA) Group Lesson Instructions and Rubric • Human Services Career Reflection Questions (MS Word)
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level 1 or 2 beauty. Manicure lessons

level 1 or 2 beauty. Manicure lessons

this bundle contains 3 PPT documents. the lessons meet the following objectives; a. Identify conditions that may prevent or restrict a basic manicure b. State why it is important to be able to recognise conditions which may prevent or restrict a basic manicure c. State the possible reactions that may happen to the client after a basic manicure d. Describe the different nail shapes e. Identify the different parts of the nail f. Describe the layers of the skin g. Identify products used to care for the hands and nails h. Describe massage movements used in a basic manicure there are tasks and video clips throughout.
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level 1 or 2 beauty. Manicure lesson 1.

level 1 or 2 beauty. Manicure lesson 1.

this lesson covers the following objectives; identify conditions which may prevent or restrict manicures. state why it is important to be able to recognise conditions which may prevent or restrict a basic manicure. state the possible reactions which may happen to a client during or after a basic manicure. tasks and homework throughout.
camilles84
How Fashion Designers Use Math in their Career - Real World Math

How Fashion Designers Use Math in their Career - Real World Math

Are your students always asking "When will be ever USE this??" This short activity shows students a real world use for the math skills they learn every day. This project has students using math skills to learn about the ways in which Fashion Designers use math on their job. They will use basic math and simple algebra to solve problems facing designers. Files included: • Teacher & Student Resources • How Fashion Designers Use Math Activity/Handout • How Fashion Designers Use Math Activity Answer Key
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Communication skills in the Workplace Bundle

Communication skills in the Workplace Bundle

This set of resources contains essential communications skills for all industries. Worksheets, activities and Powerpoint Presentations. Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork
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