What's a “resource”?
We use the term “resource” to encapsulate any collection of learning materials that can be used to support a unit or lesson, including activities, worksheets, lesson plans, assessments, stories or books, presentations, games, homework, flashcards, printables, rubrics, videos, animations, songs, scripts, and outlines.
Who creates the resources available on the TES marketplace?
Anyone with a registered TES account can offer their teaching materials through TES. While most resources have been created by educators or education professionals, you may also find resources prepared by our internal Content team (all of whom have experience teaching in K-12 classrooms).
What's a “premium resource?”
Any resource available for sale is considered a “premium" resource. This label isn’t an indicator of the quality of the resource.
Why offer both free and premium resources?
We understand that you invest time, energy, and creativity into developing and creating every resource. Your knowledge has value, and so we offer you the opportunity to receive a financial return on your investment. You also can choose to share your resources for free. Based on feedback from our educator community, we've decided to support both options.
Who reviews the resources available on the TES marketplace?
Our Content team includes former educators and education professionals, all of whom have experience teaching in K-12 classrooms. The team reviews both free and premium resources to ensure accuracy and quality. We also invite our community to let us know if any resources include inaccurate or inappropriate content.
How do I report a resource that has content that I feel is inappropriate?
Please use the “Report a problem with this resource” link at the bottom of the resource's page to send us a message detailing what aspect of the resource you feel is inappropriate and why. Since we're a community site, we encourage our users to send feedback to each other and evaluate resource quality through our rate and review system. It's our policy not to edit or change resource files unless they breach our terms and conditions. Resources that don't adhere to our terms and conditions may be removed from the website. Please see our takedown policy, found in the footer of every page on tes.com, for more details.
What kinds of resources are most sought-after by TES members?
The answer to this question will surely evolve over time, but as of today, we know that the TES educator community is looking for well-designed, comprehensive resources that encompass a complete lesson or even an entire unit. Individual resources (e.g., a lesson plan, printable worksheet, presentation, or project) are also of interest. We welcome all types of content, including those in core disciplines (e.g., Math, ELA, STEM) and niche subjects. Resources designed to support upcoming holidays or assessments, current events, and pop culture will draw interest. If you’ve successfully used it in your own classroom and are excited about it, then we definitely want to offer it in the TES marketplace!
Who's a part of the TES educator community?
Our community includes all TES members - educators and education professionals, parents, students, and school administrators. The TES marketplace offers free and premium resources to support all of these audiences.
How do I upload a resource?
Watch this how-to video for step-by-step instructions.
Can I upload free and premium resources?
Absolutely! While we believe that all resources are valuable and could be sold, we encourage you to offer at least one free resource. By providing a free resource, you give TES members a sense of style, approach, and quality. Once a resource has been uploaded, it can’t be changed from free to premium, or vice versa, unless you delete the resource entirely and re-upload it.
What types of file formats can I upload?
You can upload most major file formats, including PowerPoints, Word Documents, JPGs, PDFs, Videos, and Smartboards. A full list of accepted file types can be found below. Your resource uploads can have a maximum file size of 225MB. If you choose to upload non-standard file types, you should include supporting information about that file type with the resource, such as in an instructional document. If you have a video that's larger than 225MB, you can upload it to YouTube, select the appropriate privacy settings, and share the link in your resource.
Accepted file formats:
- "agg:" "Autograph,"
- "ai:" "Adobe Illustrator"
- "au:" "Audio,"
- "avi:" ["Video," "Video (Microsoft),"]
- "bmp:" "Image,"
- "docx:" "Word,"
- "epub:" "ebook,"
- "et:" "Easiteach,"
- "flp:" "Promethean,"
- "ggb:" "GeoGebra,"
- "gif:" "Image,"
- "gsp:" "Geometer's Sketchpad,"
- "htm:" "HTML,"
- "html:" "HTML,"
- "jpeg:" "Image,"
- "jpg:" "Image,"
- "key:" "Keynote,"
- "mov:" ["Video", "Video (Quicktime),"]
- "mp3:" ["Audio", "Audio (MPEG),"]
- "mp4:" ["Video", "Video (MPEG),"]
- "mpeg:" ["Video", "Video (MPEG),"]
- "mpe:" ["Video", "Video (MPEG),"]
- "mpg:" ["Video", "Video (MPEG),"]
- "notebook:" "Smartboard,"
- "numbers:" "Apple Numbers,"
- "pages:" "Apple Pages"
- "pdf:" "PDF,"
- "png:" "Image,"
- "ppt:" "PowerPoint,"
- "ppsx:" "PowerPoint Slideshow,"
- "pptx:" "PowerPoint,"
- "pub:" "Publisher,"
- "qt:" "Video,"
- "ra:" "Audio,"
- "rtf:" "Rich Text,"
- "sib:" "Sibelius,"
- "sb2:" Scratch
- "swf:" "Flash,"
- "txt:" "Text,"
- "wdgt:" "WIDGET,"
- "wma:" ["Audio", "Audio (Microsoft),"]
- "wmv:" ["Video", "Video (Microsoft),"]
- "xbk:" "Smartboard,"
- "fjsw:" "Tarsia Jigsaw,"
- "xls:" "Excel,"
- "xlsx:" "Excel,"
- "xml:" "XML,"
- "yar:" "Starboard"
What should I do if I’m unable to upload a file?
If you’re unable to successfully upload a resource file, it’s likely due to one of these issues:
- File size is too large -- it must be less than 225MB.
- You’re attempting to upload a zip file -- currently you must work with a member of our content team to upload zip files; contact firstname.lastname@example.org for assistance.
- The file type isn't accepted -- review our list of accepted file types.
- Your internet browser isn't up-to-date -- check here.
- Your school or organization has placed restrictions on your work device (e.g., laptop, tablet) -- if you're trying to upload resources from work, or on a work device, either switch to a personal device or speak to your IT Team about adjusting restrictions.
What if the thumbnails aren't previewing correctly?
First, check back after about 15 minutes, as our system takes a bit of time to generate your resource thumbnail images.
There may be an issue with the file type. For example, our uploader actually accepts PowerPoint files with macros (.pptm), but will not display a preview of them. If this is the case, remove that file and upload the appropriate type (.ppt or .pptx). Open up your .pptm file, then choose File > Save As > and choose .ppt or .pptx as the file type.
If you are still having issues with your resource thumbnails, you can also take screenshots of your resource files and upload those images. For example, you may choose a screenshot from an important PowerPoint slide or a page of a Word document within your resource. The images will preview as thumbnails on your resource description page.
Can I change, edit, or delete my resource?
Yes, you can update your resource as often as you need. To edit a resource:
- Log into your TES account and click on “My resources” under the “Teaching Resources” tab.
- In the Uploads tab, you'll see a list of the draft and published resources you've created as well as the view and download statistics for each resource. To edit a resource, click the blue “Edit” icon. To delete the resource entirely, click the “X” icon.
- If you click “Edit," you'll be re-directed to the first step of the upload process to make changes to that resource. You can add or delete files and change the title, description, or classifications of your resource at any time. Make sure you click “Continue” to work through all three steps.
- Once you're satisfied with your changes, continue to the “Resource Preview” page, which is the last step of the process. As when uploading a resource, you must click on “Publish” to ensure your changes are reflected on our live platform.
How much can I charge for a premium resource?
You can charge as much as $300 for each premium resource. If you really want to understand the art of pricing, we recommend that you do a little research (e.g., check out http://www.inc.com/guides/price-your-products.html).
We can also provide a few recommendations:
- Simple resources (e.g., single lesson plan, worksheet, flashcards, assessment) are generally around $5, and more complex resources (e.g., booklet, video, presentation, or combination of the above) are more expensive.
- Consider customized pricing over $30 for very complex resources (e.g., an entire unit, a set of activities, or a complete book).
- You can set decimal prices with the custom price option as well, such as $2.99 or $299.99. Please keep in mind that the minimum price you can set for resources is $2, and the maximum is $300.
Can I sell premium resources elsewhere?
Yes, you're welcome to sell your premium resources anywhere. Of course, we hope TES will be your primary partner!
How will I know if TES members are satisfied with my resources?
TES members will be encouraged to review and provide feedback on both the free and premium resources they download and purchase. Our Content team also will be reviewing feedback and questions to connect you to TES members as appropriate.
Getting Paid for Premium Resources
How do I get paid?
When you log into TES, you'll have access to administrative tools on the “My resources” dashboard. These tools allow you to view your royalty balance, and once it reaches a minimum of $10, withdraw your royalties, and automatically deposit them into your chosen bank account.
How can I withdraw funds from my account?
Once you have $10 in your account, you’ll be able to withdraw funds once per week and have them deposited directly into your bank account. To withdraw, go to the “Withdrawals” tab on your “My resources” dashboard and click the button below your balance. You’ll be asked to enter your bank information if this is the first time you’re withdrawing from your account. If you don’t see a button underneath your balance, you either don’t have at least $10 in your account or you’ve already withdrawn this week.
How much can I earn from selling a premium resource?
The amount you earn will vary depending on your royalty level and the tax/VAT rate in the country where your resource is bought. As a new author you can expect to earn at least 60% royalty (after tax) on every sale. As a Gold author you can expect to earn at least 80% royalty (after tax). There's no limit to how much you can earn, and we're dedicated to helping you succeed.
Will I have to pay tax on my royalty earnings?
You may be responsible for paying federal and state income taxes on any of your resource sales. You may also be responsible for collecting sales tax on any purchases made by TES members located in the state where you live. However, we’re not tax advisors. As a result, we recommend that you consult a tax professional to get more advice about your own specific circumstances. For a general overview, read more here.
If resources have been co-authored, can the payouts be split?
Currently, we're not able to support shared royalties. Royalties will only be paid to the TES account associated with that resource. If you wish to divide royalties, you’ll need to manage it independently, outside of the TES system.
Can I use my royalty balance to purchase other premium resources?
No, you're not able to use your royalty balance to purchase premium resources.
Optimizing Your Resources
How should I format, present, describe, and tag my resources?
TES members will have a lot of options while searching for resources, whether on Google or directly in the marketplace. Resources that are ready-made and easy-to-use will stand out and generate more interest. Provide clear directions by consistently and accurately labeling and ordering files. To save prospective users time and to avoid confusion, create an introduction as the first file in your resource. In your introduction, provide an overview, outline the contents, and clearly explain how to use all of the files. Include any State Standards such as the Common Core or Next Generation Science Standards. Moreover, attractive, readable, and engaging resources are highly desirable. We recommend that you read our article "4 golden rules for success: formatting and presenting your resources” in our authors’ hub to learn more about formatting, tagging, and describing your resource. For help creating an outstanding introduction, check out our template here.
How can I make my resources really stand out?
With a little extra time and effort, your resources can go from okay to outstanding. For tips on develping effective and compelling resources, check out this article "Quick tips for developing compelling resources” from our authors’ hub.
Is my resource ready to publish?
Before submitting a resource, preview how it'll appear online. Confirm that thumbnails are clear, prominent, and visually appealing. Do a final copy-edit and check formatting. Ensure that the files appear in the correct order (including the title page), and that you’ve tagged for keywords thoroughly. Include attribution and copyright information where appropriate (for more information, please refer to the copyright section of this FAQ). If you’ve made any changes during this final pre-upload check, we recommend you go through the process again, to ensure there wasn’t a ripple effect from those changes. Once you’re confident that everything is set up as you want it, then you’re ready to publish!
What can I use to incorporate multimedia into my resources?
Incorporating multimedia into your resources is a great way to make your resources more dynamic. Check out our article on designing resources to foster 21st Century learning environments on the authors' hub.
What tools should I use to create digital assessments?
Help educators assess student learning outcomes from using your resources in the classroom by including digital assessments. To learn more about how to create and use them in your resources, Check out our article on designing resources to foster 21st Century learning environments on the authors' hub.
How can I adapt resources for students with learning differences?
Make your lesson marketable to all types of learners and educators by creating a version that has:
- A sans serif font (e.g., Arial, Verdana, Tahoma) with size larger than 14
- Ample white space for students to show their work or write out answers
- Color coding to make items easily identifiable and directions clearer
- Succinct language in directions and wherever else applicable
- Extra questions at different levels for students who need more of a challenge and those who don’t
Can TES remove a negative comment or rating from my resource?
We’ll remove any comment or rating from a resource page that we think is unfair or not constructive.
If you see a comment you don’t agree with, please click on the "Report comment" icon that you will find next to each comment and tell us why you think it should be removed. We’ll then review the comment.
How do I get my resource recommended on TES?
Our team works hard to find, review, and rate resources on the site with genuine comments and praise. For this reason, we can’t accept specific resource submissions for review. Please be assured that all uploads to the site will be considered.
Opening a Shop
Why should I open a shop?
All TES authors are encouraged to open a shop. By opening a shop, you can introduce yourself to the TES community with a bio, upload a cover photo, and display and market your resources. Moreover, you’ll have a specific shop url to help you promote your resources to friends, colleagues, and our entire community.
How do I open a shop?
You can open a shop in a few simple steps. You’ll be guided through the process when you go to create a shop.
Why do I need to open a shop if I only want to share free resources?
You’ll enjoy many benefits when you open an author shop. For instance, having a shop url will make it easier for you to share your resources with your friends and colleagues and promote those resources in our educator community. As a shop owner, you’ll be part of an exclusive group that can influence the development and direction of TES’ marketplace and will be given early access as we add new features and products.
Who can open a shop?
Individual educators and education professionals are all encouraged to open a shop. You can open a shop for free after you upload a resource.
How do I know if my shop is ready to promote?
It’s important to set up your shop and resources to make them easily discoverable and attractive to educators visiting TES’ marketplace. While creating your shop, take the time to complete your profile: add a picture, include all your social media accounts, and personalize your shop as much as possible. Whether you're uploading a free or premium resource, be thorough in your description, add a visually appealing thumbnail image, and be clear and honest about what’s included.
How do I promote my shop?
Congratulations! You’ve taken the time to set up an attractive shop and upload all your favorite free and premium resources. The next step, guiding your personal and professional network to your shop and resources, is vital to successfully launching your shop. You can increase the likelihood that your resources will be discovered and purchased by enhancing your visibility. We recommend that you:
- Tweet a link to your shop and specific resources, including a photo or hashtag (e.g., #edtech, #edchat, #engchat, #mathchat, #k12) to help capture attention. Here’s an example: Check out my resource on simplifying fractions @tesusa, it might come in handy in the classroom! #edtech #edchat #mathchat.
- Search for trending hashtags on Twitter and Instagram. See which have the most favorites, retweets, or engagement, and include them if relevant.
- Pin your resource on Pinterest, or create a board for your shop.
- Keep your Facebook Friends and LinkedIn Connections informed about your shop and new resources as you add them.
- Post a screenshot of your resources on Instagram.
All of these activities will help you to build a brand. As you become recognized for the quality of your resources and for your engagement with our community, your brand will grow stronger, which will drive an even larger audience to your shop! For more tips, check out our authors' hub.
Do my resources fall under copyright law?
Yes, your resources fall under copyright. Depending on the license you choose, you'll grant more or less freedom for how users can and can't adapt your work.
In what ways can I share my resources?
If you choose to sell a resource, this premium resource is shared under our Teaching Resource License, which ensures users can use your work in the classroom but can't give it away to other teachers. If you choose to share your resource for free, you'll be able to select from three different Creative Commons licenses:
- ShareAlike (CC-BY-SA): you give permission for others to download your resource for free and also to create new works based on it. They'll have to give you credit for your work using the same license, and they can't sell your work, or their works based on it, on TES. 80% of our community has chosen to use this license.
- Attribution (CC-BY): you give permission for others to download your resource for free and also to create new works based on it without restriction as long as they give you credit. As a result, they could sell a resource adapted from your work and make money from it.
- No-Derivatives (CC-BY-ND): you give permission for others to download your resource for free and share it, but they can't create new works based on it even if they give you credit.
What are Creative Commons licenses?
Creative Commons is a non-profit organization that has created free, easy-to-use copyright licenses to support individuals giving the public permission to share, use, and build upon creative works. From listening to our community of educators, we understand that the ability to download, adapt, and share resources is a key aspect of a teacher’s working life. Creative Commons licenses protect and facilitate this process. You can learn more about Creative Commons licenses here.
Information contained within these pages is intended as general guidance only. This information is not intended to be, and should not be, relied upon as legal advice.
Copyright is the right of the author or creator of a literary, musical, or artistic work, in any form (e.g., print, digital, audio, video), to control the copying, use, and exploitation of their work. Any such work (e.g., texts, images, photographs, poetry, plays, music, films) created on or after January 1, 1978, is protected for the lifetime of the author or creator, and for a period of 50 years after his or her death. After this, the copyright expires and the work enters the public domain whereby any individual can use that work without obtaining the prior consent of the original author or creator.
Subject to certain exceptions, copyright entitles the copyright owner to control the use and distribution of a protected work by any other persons, whether it's a whole work that's used or just a substantial part.
For a brief, nontechnical overview of copyright law for educators, visit the University of California, Berkeley Art Museum & Pacific Film Archive’s Copyright Resources Project. You can also review the official Copyright Law of the United States to ensure that your resources comply with copyright laws.
What does copyright protect?
Copyright protects the original expression of a fact, idea, system, or method of operation, but not the actual fact, idea, etc. itself. If you have an idea for a great teaching plan, it’s only protected by copyright once you record it in print, digital, audio, or video form. It wouldn't be protected by copyright if it was simply in your head or if you just told someone else about it.
Literary, dramatic, musical, artistic, or other written work also has to be original, which (broadly speaking) means that its author spent independent effort to create it and didn't copy it from other works.
Copyright doesn't extend to stop someone from independently creating the same or a substantially similar work to yours. In this situation, both works would be protected by copyright in their own right, and each copyright owner could prevent others from copying his or her protected work.
How does copyright impact the creation of my resources?
For all content included in each resource, you must either be the copyright owner, receive permission from the copyright owner, or ensure that the content is covered under fair use or other applicable laws. Once completed, you'll also have copyright ownership of your resources, and if you feel like another person has infringed upon your copyright in their resource, we'll work with you to resolve the situation.
How do I make sure my resources are copyright compliant?
Your resources are copyright compliant if the following things are true:
All of the content of the resource is original, created by you.
You either created the images used in the resource, or they're in the public domain, have licenses that allow for commercial re-use (e.g., many Creative Commons licenses), or you've acquired permission from the copyright holder for their use.
All images are properly attributed to their creator, either directly below the image or in the “References” section of a document. Even with a Creative Commons license that allows you to freely use an image for commercial purposes, you're still required to credit the image creator. Although attribution isn't required for images in the public domain, we still request that you acknowledge that they're public domain. Please note: simply crediting an image isn't enough to permit you to use it. You must have a license that permits you to use it.
You’ve properly attributed quotations or excerpts from other works under the purview of fair use, or you’ve obtained permission to use them.
What's fair use?
Generally, fair use is any copying of copyrighted work done for a limited and “transformative” purpose, such as to comment upon, criticize, or parody a copyrighted work. These uses can be done without permission from the copyright owner. In practical terms, fair use is a defense against a claim of copyright infringement; if your use qualifies as fair use, then it wouldn't be considered an illegal infringement. See more at Stanford University Libraries’ Copyright and Fair Use website. If your use doesn’t qualify as fair use, you need to obtain permission from the copyright owner to use the work. The four factors typically considered when judges are deciding whether something is “fair usage” are the:
purpose and character of your use
nature of the copyrighted work
amount and substantiality of the portion taken
effect of the use upon the potential market
This page offers more detailed information on each of those factors. We also recommend Columbia University’s Fair Use Checklist and this helpful page from the University of California. If you're unsure about whether your usage of copyrighted work falls under fair use, you should consider obtaining permission from the copyright holder.
What types of images, photos, audio, video, etc can I copy under Fair Use?
Generally, if you use full images or photographs, especially famous logos, characters, or images (e.g., Mickey Mouse, Batman, the Smiley Face, the Hollywood Sign), without permission, it doesn't fall within fair use. These images or photographs are protected by copyright, and possibly, other intellectual property rights, such as trademark protection. You'll need to either obtain permission to use the images or photographs from the copyright/trademark owner or purchase the right to use them (e.g., by paying for a license from a reputable website such as Getty Images). Those images intended for premium resources will need permission or licensing specific to commercial use; confirm that you're purchasing a license that allows you to use the image or photograph as you intend.
Short clips of audio and video, where the clip is your “cut” of a larger one, are more likely to be permitted under the “fair use” exception. Providing links to content on a video-hosting site, such as YouTube, is also typically permitted for those original videos marked with a Creative Commons license, which grants the right to reuse and edit that video. You're also generally permitted to embed videos from YouTube or similar sites, since the author implicitly gives permission for this use by posting the video on that platform.
Can I include work in my resources without obtaining permission from the copyright owner?
Yes, as long as it's fair use. Fair use requires that you use the work in very specific and limited ways, as permitted by law, such as:
Quotation: The extent of the quotation must be limited to what's required for your specific purposes. A few lines from a poem or sentences from a novel may be acceptable; the entire poem or chapter from the novel isn't.
Criticism/review: You can use extracts from the work of others to criticize or review without obtaining the owner’s permission. You can only copy an extract of that work, not the entire work.
Where can I find free materials that are safe to use?
You can freely use works in the public domain, as these aren't restricted by copyright. Public domain works generally include anything published in the US before 1923 and government works and documents. For specific information on what works have expired into the public domain and sites where you can find public domain works, we recommend reading the public domain FAQ from www.teachingcopyright.org.
Please Note: search engines (e.g. Google Images) provide images which are available on the web, not necessarily free to use. Most images that you find online can't be used without obtaining the prior consent of its owner due to copyright protection. Don’t be afraid to ask for permission if you're unclear about whether or not you can use a work. People are willing to share their work, especially when it’s for educational purposes! If you plan to include the work as part of a premium resource, be prepared to tell the copyright owner of the intended commercial use. Many Creative Commons licenses allow for commercial redistribution.
Below is a list of websites which contain images you may be able to use when creating resources.
Before you select an image or work from any site, carefully check the license terms and conditions to ensure that you can use it as you intend.
How do I acknowledge a copyright owner?
If you use a work protected by someone else’s copyright under the “fair use” exceptions, or a work licensed under Creative Commons, you need to sufficiently acknowledge the owner of the copyrighted work.
To acknowledge the owner of the copyrighted work, you should identify the following above or below the image:
name of the owner or author
title of the work that has been copied or a short description of the work so that it can be identified
source (in this digital age, this usually means a link)
Aren't there special exceptions for teachers?
Yes, but they're not generally applicable to shared online resources. The Classroom Use Exception in the Copyright Act applies only to teachers who are engaged in face-to-face teaching activities in classrooms at nonprofit educational institutions. For more information, check out the University of Minnesota’s Copyright Information and Resources site, which clearly states that this exception doesn’t apply to online platforms, to interactions that aren't in-person, or to for-profit educational institutions.
If you’re concerned about whether certain material in your lesson is allowed under this exception or under fair use, and you’re not able to obtain permission from the copyright owner to use the work, you do have options. We suggest that you offer users links to the work (e.g., include a link to a protected image where it exists online or reference page numbers from a standard edition of a book).
Where can I learn more about copyright?
Can I include student work in my resources?
Students own their work. If you want to include student work in your resources, you must get written permission from the student. If the student is a minor, you’ll also need written permission from a parent or legal guardian. You can specify in the written permission that the student retains ownership of the work you're using.
Searching for Resources
How can I use a keyword search to find the resources I need?
Begin by entering your relevant keyword(s) in the search field to the top right hand side of the page. Next, click on the gray drop-down menu to the right of the search engine and select “resources.” Type in a keyword and hit the “Enter” key on your keyboard to search. You’ll then be shown thumbnails and titles of relevant resources. You can narrow your search results down by subject area, age, and file type by selecting these options to the left of the results list. You may also order your results by “Relevance” or “Rating” by clicking the options at the top of the page. If you’re looking for inspiration rather than searching for something specific, you may find it easier to browse resources using our quick links to subject areas located under the search bar.
How can I make a suggestion for a new subject category?
We’re always excited to hear your suggestions! Please email us at email@example.com.
Is help available if I can’t find what I’m looking for?
Yes, please contact us at firstname.lastname@example.org if you can't find the resource you’re looking for. Alternatively, you may wish to contact us on Twitter @tesusa.
Do I have to register with TES to download free resources?
Yes, you need to be a registered member of the TES community to download or purchase resources. Registration is completely free and only takes a few moments. Once you’ve created an account, you can log in to browse, download, or purchase resources. You can also create a shop to share or sell your own resources with other community members. Click here to register.
What should I do if I’m unable to download a resource?
If you’re unable to download a resource file, please check that the internet browser you’re using to access the TES website is up-to-date. If you’re accessing the website using Internet Explorer 8, you may be repeatedly asked to log in when you attempt to download a resource because the TES website doesn't support Internet Explorer 8. In this case, we recommend that you either upgrade Internet Explorer to the latest version or use an alternative browser to access the website.
If you’re not accessing the website using Internet Explorer 8 and still can’t download a resource, email email@example.com and include the following information where possible:
- A link to the resource
- The title of the resource
- The exact error message you’re receiving
- A screenshot of the error message, if applicable
Why can’t I open a resource I’ve downloaded?
First, make sure the file you want to open has downloaded completely. The amount of time a file takes to download will depend on file size and the speed of your internet connection. Second, ensure that you have the correct software installed for that file type. If a file has been created for a specific application, you may be able to install a document viewer or a limited trial version of the application. Find out more about various file types and the software required to open them below.
Can I still open resource files if I don’t have the relevant software?
Some files have been created for specific, licensed applications, but you may be able to install a document viewer or a limited trial version of the application. Below is a list of various file types and the software required to open them:
Is there a limit to the number of free resources I can download?
No, download as many resources as you need! Please do provide constructive reviews and ratings to help our authors improve.
If I accidentally delete a resource, can I download it again?
Yes. Once downloaded, all of your resources will remain in the “Downloads” tab of your “My resources” page when you are logged into your TES Connect account. You can download them as many times as you need.
Can I share a Premium resource with my colleagues?
No, resources purchased and downloaded to your account are for your use only.
Are the resources free from viruses?
Yes, all resources are checked for viruses. Files that are infected won’t be uploaded.
How do I contact the resource author?
At the moment, we don't have the option for you to contact an author directly. However, we're planning on launching this capability in the future.
How do I pay for premium resources?
Once logged into TES, you can buy a resource by clicking on “Buy this resource” at the top right of the resource page. You’ll then be asked to enter your payment information. After completing your purchase, you’ll be able to download your files, return to your search, or visit your "Downloads" page on your "My resources dashboard" to see all of your downloaded resources in one place.
Can I buy a resource on behalf of my school?
Not at this stage – but we’re looking to develop this feature in the near future.
Why has my credit card been declined?
Unfortunately, we’re unable to identify the exact reason that a payment is declined. You’ll need to contact the bank that issued your card.
How do I update my credit card details?
If you’ve saved your credit or debit card details when making a purchase, you can change them by logging into your account and visiting the ‘Purchases’ tab on your ‘My resources’ page. Here you’ll be able to delete your stored payment details. You’ll be prompted to enter your new details when you next make a purchase.
Can I get a refund on a premium resource purchase?
Our policy isn’t to issue refunds on premium resources. The “Preview” feature allows you to see the resource before purchasing to ensure it meets your needs. If you believe yours is an exceptional case, please contact us at firstname.lastname@example.org.
Can I get a refund on a premium resource that’s been discounted in price?
Our policy isn’t to issue refunds on premium resources. The price of a resource is at the discretion of the author, and is subject to change. We can’t issue refunds on resources that have fluctuated in price.
Can you help me identify a transaction on my bank account/credit card statement that I don’t recognize?
Any transaction from us will include a reference to TES Global. Contact us at email@example.com if you don’t recognize the transaction, and it appears to originate from TES.
Why am I having trouble purchasing a resource?
Please make sure your credit card information is correct. If the problem persists, sign out of your TES account and clear your browser's cache. Once you clear your browser's cache, you should be able to complete the transaction and purchase your resource.
Not sure how to clear your cache? Use these browser-specific instructions on how to clear your cache. If you continue to experience payment issues after clearing your browser's cache, please contact your credit card provider to make sure this payment is authorized.
Ratings and Reviews
How do I rate and review a resource?
You must be logged in with your username and password. To add a review, begin typing into the review box at the bottom of the resource page, and then rate the resource using the drop-down “Rating” menu. You can’t add a review without choosing a rating. Click on the "Save your review" button to add your review and rating. Please provide only constructive criticism when reviewing resources:
- If you feel a resource deserves a poor rating, please explain why.
- Unhelpful or abusive reviews and ratings will be removed.
- Don’t leave a negative review if you’re unable to open a resource. If you’re having difficulty opening a file, please click here for a list of file types and software, or email us at firstname.lastname@example.org.
- Don’t use the comments on resources to promote or link to third-party content or websites. These comments will be removed.
Can I rate and comment on a resource anonymously?
No, you must be logged in with your username and password. Other uses take comments and reviews more seriously when they’re left by a person with a name.
Why are some resources marked as “Popular?"
We use an algorithm that takes into account the ratings of a resource, the number of times it’s been added as a favorite, downloaded, purchased, or viewed to determine our most popular resources.
Why are some resources marked as “Recommended?"
Our Content team has selected some resources to recommend to TES members because they have thorough descriptions and tags, innovative and effective material, and great presentation.
Are there technical requirements to use TES?
- Google Chrome
- Mozilla Firefox
- Internet Explorer (please note that our website doesn't support IE 8)
Which internet browser should I use?
TES’ website has been tested to work on major browsers such as Internet Explorer (from Internet Explorer 9 onwards), Safari, Google Chrome, and Mozilla Firefox. To ensure you’re using the latest version of each browser, follow the links below:
- Google Chrome
- Mozilla Firefox
- Internet Explorer (please note that our website doesn't support IE 8)
How can I be sure of the security of my personal data?
Protecting your personal data is extremely important to us. Rest assured that TES follows best practices with regards to information security. We have a ISO207001:2005 certification, which means we’re audited regularly to ensure that data and information security processes and procedures are adhered to. All card data is stored and processed securely, and you can enter your card details with confidence.