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1st Line Support - ICT Technician

1st Line Support - ICT Technician

Downside School

Somerset

  • £18,000 - £21,000 per year
  • Expired
Salary:
Circa £18,000 - £21,000 depending on experience
Job type:
Full Time, Permanent
Apply by:
15 December 2021

Job overview

At Downside School, we are committed to providing the very best teaching and learning experience for our Pupils and our ICT provision is integral to ensuring our young people have the best learning resources.  We have an exciting opportunity for a 1st Line Support - ICT Technician to be the main point of contact for front line technical support across the ICT Network, ensuring that ICT output is of a high quality and compliant with current legislation and standards. 

You will be a clear communicator with a passion for ICT and a commitment to providing high quality customer service. The responsibilities are varied and challenging, which include the following.  

  • Set up and prepare ICT equipment in classrooms and for assemblies. 
  • Provide ICT hardware and software support either by telephone, remote access or in person as appropriate. This will include hardware repairs and redundant kit disposal; routine systems, hardware, and software maintenance; testing, installation and configuration of new hardware and software in a Network environment. 
  • To provide technical support for PCs in a networked environment, internet connections and email systems. 
  • To provide technical support for all Office 365 apps.  
  • Run daily checks of the backup system, raising problems with ICT Network Manager. 
  • Resolve printing issues and arrange external support if required. 

We are looking for someone who has: 

  • Level 3 qualification or equivalent in an ICT related discipline or able to demonstrate equivalent experience of working in a commercial or education environment. Experience of ICT equipment build and repair techniques. 

Excellent working knowledge of:  

  • Microsoft Windows 10 
  • Microsoft operating systems for desktops and servers  
  • Office 365 
  • Helpdesk software and reporting 
  • A knowledge of Apple technologies and physical networks (switching, routing and wireless) is desirable 

We will consider applications from less experienced candidates who have strong desire to work in a 1st Line Technician role, an aptitude for ICT hardware and software and a willingness to learn.

Downside School is a forward-thinking, co-educational boarding and day school for pupils aged 11 to 18. Founded in 1606 and based just 25 minutes from the famous World Heritage City of Bath, we are one of England's oldest and most distinguished Catholic schools. 

The published Independent Schools Inspectorate (ISI) report states that ‘a clear and positive attitude to learning permeates the whole school, enabled by excellent relationships between staff and pupils’ and that our pupils are ‘enthusiastic and highly motivated learners, able to work independently’. 

If you would like to be part of a small but highly professional team, we would love to hear from you. Driving would be an advantage as Downside School is in a rural village with a limited public transport service.

Contractual Details 

  • Salary: Circa £18,000 - £21,000 depending on experience 
  • Hours: Monday to Friday 09:00 to 17:00, with one hour for lunch – some planned weekend or out of hours working is required from time to time for specific school events or to provide cover. 
  • Contract: Permanent

Benefits: A complimentary lunch, free on-site parking, an employee assistance programme. 25 days holiday per annum plus 8 days Bank and Public holidays.

How to Apply 

For further information please apply via our website at https://www.downside.co.uk/working-with-us/ where you can download full details of the role.

You can apply with this direct job link https://cvminder.com/2111efnq

Closing date for applications: Wednesday 5 January 2022 (Midnight).

NOTE: We may close the post earlier if sufficient suitable applications are received. Please note that the School is closed between 24 December 2021 and 3 January 2022.

Downside School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be DBS checked. We strive to be an equal opportunities employer. 

Registered Company No. 11751009 and Registered Charity No: 1184700


Attached documents

About Downside School

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  • Downside School
  • Stratton On The Fosse, Radstock, Bath
  • Somerset
  • BA3 4RJ
  • United Kingdom
+44 1761 235100

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A clear and positive attitude to learning permeates the whole school, enabled by excellent relationships between staff and pupils’ and that our pupils are ‘enthusiastic and highly motivated learners, able to work independently’. Independent Schools Inspectorate (ISI)

At Downside, we are committed to working in partnership with families and to providing an environment which nurtures young people of integrity who can think for themselves, stand up for their beliefs, and act to make a positive difference in the world.

Founded in 1606 and based just 25 minutes from the famous World Heritage City of Bath, we are a forward-thinking independent school and one of England's oldest and most distinguished Catholic schools. Our vision is to be a bright light in the world of education, illuminating the lives of young people and inspiring service in the world through experience of Benedictine culture. It enables pupils and staff to develop their own identity through experience of a community with Christ as its centre.

The School is set in 500 acres of beautiful English countryside with extensive facilities including an indoor swimming pool, a Mac Suite dedicated to music, a 24/7 Health Centre, and a Performing Arts Centre housing a 400-seat Theatre, a Recording Studio, a print screen room and a Mac suite for art.

We are uncompromising in the pursuit of academic excellence. We aim for the highest standards in our extensive and exciting co-curricular programme with over 100 activities, and we provide plentiful and varied opportunities for service and leadership.

The School endeavours, in addition, to provide our pupils with what may be referred to as a sense of ‘the poetry of life’, a sense of its beauty, form, mystery and joy. Everyone who comes here remarks on the happy atmosphere. It is truly a remarkable, inspiring place.

Please visit our website to find out more about our School: www.downside.co.uk/working-with-us

TEACHING AT DOWNSIDE

We are committed to high academic standards and constant development of the quality of teaching and learning. We have a Quality Assurance cycle, which allows us to monitor the quality of teaching and learning through lesson observations, learning walks and pupil feedback. Our tracking and monitoring systems are rigorous so that all pupils are supported in their learning, and colleagues are supported in their teaching.

Working at Downside is a truly rewarding experience. In keeping with our Benedictine ethos, Downside is a welcoming, caring community where each person is valued. Pupils are highly motivated, keen to learn and respectful of staff and their peers.

Our Induction Programme is comprehensive and fully supportive of all new staff, including the provision of training, where necessary. We are keen to support ambitious teachers, and CPD opportunities for individuals are identified in Faculty Development Plans and prioritised. Downside School is a member of the Canford Group, which includes most of the main independent schools in the South West. We are also closely linked with the other Benedictine Schools in England and Ireland. We expect all teachers to engage fully in co-curricular activities and the boarding life of the school.

At Downside, staff enjoy teaching polite and well-educated pupils, unique surroundings, and benefit from a generous salary scale, complimentary lunch and extended School holidays. Although it is difficult to quantify the hours which any individual Teacher may devote to their work in order to carry out their professional duties in a boarding school, the following guidance may be helpful:

The School timetable is taught Monday-Friday, and two periods on a Saturday morning, plus a 35 minute period of SMSC, followed by matches and activities in the afternoon. Games and activities, tutor periods, and hymn practice are incorporated into the weekly timetable. Department meetings can occur at the discretion of the Head of Faculty.

Academic timetable allocation:

Full time Teacher 15 double periods

Head of Faculty 13 double periods

Pastoral responsibilities: to provide support and guidance for a tutor group (typically 12 pupils), including one period (35 minutes) of PSHEE (Physical, Social, Health and Economic Education) and three tutor sessions, PSHEE has a specific programme and is treated the same as an academic lesson. All tutors attend Hymn Practice on Friday at 16.00 and School Mass on special occasions during the working week. Tutor periods are normally 12.35pm – 12.40pm Monday to Saturday and two afternoons a week, on Monday from 5.00pm to 5.35pm and Friday from 3.30-3.55.

6th Form Tutors deliver their PSHEE on Wednesday P5 rather than Monday 5pm. There is an additional tutor period on a Saturday from 11.25am -12.00pm. Tutors are also required to undertake one evening duty a week in House from 7.00pm – 9.00pm. There may be a requirement for flexibility around tutor timings to meet the needs of the school and timings are reviewed annually in line with timetabling. Tutors also have house duties such as managing the refectory on one day a week, as agreed with the HsM.

Co-curricular responsibilities: As a full time Teacher, there is a requirement to be involved in two co-curricular activities a week during term time e.g. CCF, service activities, games, music and academic societies. Additionally, you will participate in supporting the Saturday afternoon games programme. This may include activities and/or sport, and Teachers may be asked to support a specialist coach in games lessons and be responsible for the team when they play matches.

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Applications closed