Apprenticeship Customer Support Team Manager
Derby College
DE7 5JS
- Expired
- Job type:
- Full Time, Permanent
- Apply by:
- 17 April 2018
Job overview
Are you looking for a new challenge? Do you want to lead on key projects and work as part of a busy vibrant team?
Derby College are looking to recruit an innovative and enthusiastic professional to lead our Apprenticeship Customer Care Team. You will monitor and manage all aspect of the Apprenticeship Customer Support Service and ensure that apprentices, employers and delivery areas receive a consistently high level of service. You will be responsible for ensuring that the apprenticeship process is a positive experience for all our customers and that all funding objectives are maximised.
The successful candidate will work as, and lead a busy team and will build relationships and strong partnerships both internally and externally. You will have excellent interpersonal skills and will deliver an outstanding customer service.
Attached documents
About Derby College
Derby College is a large general further education college with four sites in or near the city of Derby. It supports around 26,000 learners, who choose from more than 1,000 full-time and part-time apprenticeship, A-level, BTEC and NVQ courses.
Derby College was established as a single institution in 2002 by merging three further education colleges: Mackworth Tertiary College, Wilmorton Tertiary College and Broomfield Agricultural College. A merger between South East Derbyshire College and Derby College was approved in 2010. Heavy investment has been made by the college in its teaching and learning facilities, from the fully equipped teaching kitchens at the Roundhouse campus to the high-tech science labs at the Joseph Wright Centre and the Equestrian Centre at the Broomfield Hall campus.
Chief executive
Mandie Stravino
Values and vision
In its mission statement, Derby College states an ambition to provide inclusive, inspirational and innovative learning communities, predicting and serving the needs of its learners, the economy and society. Designed in collaboration with industry, business and the professions, the college’s vocational pathways concentrate on developing students’ employability skills through work experience and expert mentoring. Independent learning, critical thinking and research skills are developed in students aspiring to higher education in an environment that seeks to be challenging and interactive.
Ofsted report
“Teaching and learning are good, particularly in practical and vocational subjects. The college is a valued resource for the city of Derby and county of Derbyshire; it provides an inclusive and welcoming environment and high-quality facilities for teaching and learning.”
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