Customer Service Officer

Luton Sixth Form College was established in 1966 as the first sixth form college in the Country. Since then, our deep commitment to our young people and our focus on improving outcomes, has ensured that the student experience is rooted in quality and educational excellence. Our impressive track record speaks for itself and our long-serving staff are hardworking, dedicated, feel valued and consider the College to be an amazing place to work.

Customer Service Assistant (Information Centre and Reception) 29 hours (Part Time, Term Time Only for 39 weeks)

Working 29 hours per 39 weeks per year, term time only, a degree of flexibility is required.

Mon 8am – 4.30pm

Tues 8am – 4.30pm

Wed 12.30pm – 5.30pm

Thurs 12.30pm – 4.30pm

Fri 12.30pm – 4.30pm

Working within the Reception team, you will provide a high quality, professional and welcoming customer service including:

· To be the first point of contact to the college for students, staff, visitors and contractors.

· To operate the very busy main college switchboard.

· Issue students with daily temporary and replacement ID cards.

We are looking for a candidate who:

· Has excellent customer service skills and experience of working in a very demanding and busy Reception.

· Has excellent administrative, recordkeeping, organisational and IT skills.

· Has experience of the post-16 age group.

Sixth Form Colleges’ Support Staff Pay Spine point 17 to 19, £14,771 rising to point 19, £15,067 with annual increments based on service and performance related criteria. (This is the pro-rated equivalent of the full-time scale, £21,874 - £22,312)

Start Date: As soon as possible

Closing date : Tuesday 7th May 2024

Please note that the College requires candidates wishing to be considered for employment to complete an application form via the My New Term website. The College is unable to accept any standalone CVs submitted. Any CVs that are submitted with a completed application form will be seen as secondary information. As such, shortlisting will be on the basis of the information provided in the application form.

Luton Sixth Form College is an equal opportunity employer. It is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All roles in the College have contact with children and as such anyone that is employed by the College is considered to be engaged in regulated activities. The successful applicant will be required to undertake an enhanced disclosure via the Disclosure and Barring Service.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Orders 1975, 2013 and 2020.

Offers of employment are subject to evidence of the relevant qualifications, the right to work in the UK, references and DBS clearance that are deemed satisfactory to the College.

To find out more about working at Luton Sixth Form College please visit Luton Sixth Form College Jobs (lsfcjobs.co.uk)

www.lutonsfc.ac.uk