Customer Service Support Administrator

Vacancy for Teaching School Hub Customer Service Support Administrator

Salary: Meridian Trust Support - Grade 5, Points 5 -7 (£23,500 - £24,294 FTE)

Hours of work: 37 Hours, 52 weeks

Flexibility in working hours, weeks and location would be considered, please let us know your preference in your supporting statement.

We have an exciting opportunity to join our friendly team as a Customer Service Support Administrator on a permanent basis. This key role will administer all aspects of our customer interactions and support the running of the Hub’s training programs.

This role is currently based at Swavesey Village College.

The Opportunity  

•  A great chance to work with a collaborative, strong, fun, and enthusiastic team
• Keep records of customer interactions and process customer accounts
• Be an external ambassador for the Hub
• Responsible for financial processes and records, including production of reports and chasing of debtors
• Assist with development, design, and distribution of marketing materials across multiple mediums related to the hub

The ideal candidate

• Have a good educational background with evidence of CPD  
• Have experience working in a busy environment with completing deadlines
• Proven experience in a customer service/sales support role
• Be a team player, with a ‘can do’ solution focused attitude
• Experience of administrating marketing platforms
• Possess outstanding communication skills and personal integrity
• Keen to learn new skills and knowledge.

Benefits of working for us include:

• Free on-site parking       
• Eyecare vouchers       
• Access to a free Employee Assistance Programme, offering mental health and wellbeing support
• Cycle to work scheme       
• Reduced staff membership to the facilities at Academy Leisure, Sawtry       
• Free tea and coffee making facilities       
• Generous sick pay and annual leave

The Cambridgeshire and Peterborough Teaching School Hub is part of a network of 87 centers of excellence across the country for teacher training and development set up September 2021. We offer high-quality training and professional development to support teachers and leaders at every stage of their career with the aim of raising teaching standards and contributing significantly to school improvement. We work with 353 schools across the area in all phases and settings.

Our main areas of activity are Initial Teacher Training (ITT), Early Career Framework (ECF), Appropriate Body Services (AB), National Professional Qualifications (NPQ) and Continuous Professional Development (CPD).

Meridian Trust is a successful multi-academy trust founded on its commitment to people and communities.

Our proven approach over more than a decade has elevated us to a respected and admired academy trust, a national leader in education and a source of great pride to the communities we serve. The Trust currently operates 30 schools across Bedfordshire, Cambridgeshire, Peterborough, Lincolnshire and Northamptonshire and has forged strong links within all these communities. We are committed to high quality professional development and career opportunities for all staff. To find out more about the Trust, please visit: www.meridiantrust.co.uk

For more information about the role, please download the Applicant Information Pack below.

Closing date for applications is: Wednesday 17th April 2024 at 9:00am

Interview to take place on: Thursday 25th April 2024

The Trust is committed to diversity and inclusion and equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief and marriage and civil partnerships.

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments will be subject to pre-employment checks, including an enhanced check with the Disclosure & Barring Service (DBS), as well as social media checks.