Customer Services Officer - HE
- Expiring soon
- Job type:
- Part Time, Fixed Term
- Apply by:
- 16 November 2017
An exciting opportunity has become available within our Corporate Administration Team. The successful candidate will be responsible for providing a wide range of high quality clerical and administration duties as part of the Business Support Administration team and will be based primarily at our Baltic Campus. The post holder will work alongside the Quality Manager to ensure that all aspects of HE provision are tracked and monitored centrally.
Excellent communication skills and experience of customer service delivery are essential. The successful candidate should be able to demonstrate confidence in dealing with a wide range of people including managers, staff and external organisations.
You must possess at least an NVQ Level 3 (or equivalent qualification) and hold or have a willingness to work towards a minimum of a Level 2 qualification in functional skills (Literacy and Numeracy) and an IT qualification at level 2 or equivalent.
About Gateshead College
- Gateshead College
- Quarryfield Road, Baltic Business Quarter, Gateshead
- Tyne and Wear
- NE8 3BE
- United Kingdom
Who we are
We're the top performing college in the region, number three in England and one of only two colleges in the country to secure Ofsted's 'outstanding' grading in 2015.
The College offers a stimulating work environment, across six amazing campuses, with everyone working towards one purpose: to shape and nurture the most highly prized students in the jobs market. We develop our courses hand in hand with local companies, so our students will have the experience and work ethic to do their employer proud.
Gateshead College is a further education college and was established on November 15, 1995 at Durham Road in Low Fell, Gateshead. The original campus was closed as part of a planned move in January 2008. The college moved into a £39 million new main site located at the Baltic Quayside in Gateshead. More than £75 million has seen the development of six campuses, for academic and vocational courses.
Working at Gateshead College
We believe that people should have equality of access to our services, facilities, premises and employment opportunities. Gateshead College is a busy place, not only for students but also for its 600 staff. The college offers a stimulating work environment.
We offer a wide variety of employment opportunities across the curriculum and in our support functions.
Baltic Business Quarter
Gateshead NE8 3BE
The College has its own car park, but at busy times alternative parking is available nearby.
There is a charge for parking. Students can apply for a permit to allow free parking during study time.
Our campus is easily accessible by all methods of travel. We would encourage you to consider alternatives to car travel which can help keep you and the environment healthy. There are bus stops outside the Baltic Campus for the following services, which links with Gateshead Interchange - Q1 Quaylink, 93/94 The Loop. The nearest Metro stations to the Baltic Campus are Gateshead Interchange and Central Station.
Academy for Sport at Gateshead International Stadium
The nearest Metro station to the Academy for Sport is Gateshead Stadium; it's about a 10 minute walk. Parking is available at the Academy for Sport and is operated on a first come, first served basis. There are three car parks which are free and you don't need to display a permit or ticket. Q1 and Q2 Quaylink buses run up to every 15 minutes during the day and every 30 minutes in the evening. The 93/94 Loop bus runs from Gateshead Interchange and Heworth Interchange to four Gateshead College campuses; Baltic Campus, Academy for Sport, Skills Academy for Automotive, Manufacturing Engineering & Logistics and Skills Academy for Construction.
Skills Academy for Automotive, Engineering, Manufacturing and Logistics
The nearest Metro station to the Skills Academy is Gateshead Interchange. The 93/94 Loop bus connects the interchange to the Academy. This bus runs from Gateshead Interchange and Heworth Interchange to the Academy about every 15 minutes. Free parking is available at the Academy and is operated on a first come, first served basis.
Skills Academy for Construction
Team Valley Trading Estate
The nearest Metro station to the Skills Academy for Construction is Gateshead Interchange. The 93/94 Loop bus connects the interchange to the Academy. This bus runs from Gateshead Interchange and Heworth Interchange to the Academy about every 15 minutes. Free parking is available at the Academy and is operated on a first come, first served basis.
Skills Academy for Sustainable Manufacturing and Innovation (SASMI)
Tyne and Wear
Future Technology Centre
The Future Technology Centre is based on the Turbine Business Park.
At Gateshead College we value and invest in our staff, we believe that our best asset is the people who work here. We offer a wide range of benefits in addition to your basic salary -
Annual Leave - an attractive annual leave package; 47 days for academic staff, 35 days for managers, 30 days for Trainer/Assessor and between 25 and 28 days for support roles.
Career Average Pension Scheme - the college participates in two pension schemes - Local Government Pension Scheme (LGPS) and the Teachers' Pension Scheme (TPS).
Cycle to Work scheme - working with Halfords we bring you an innovative benefit that allows you to get a bike tax-free, saving between 25-42%.
Fit for Life - our work/life well-being programme runs a variety of health and lifestyle campaigns across the year. The whole programme is organised by a small team of staff volunteers.
Volunteering - 1Day to make a difference - 1Day allows all staff to take a day each year of paid time out of work to volunteer for a good cause.
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