Head of Administration

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.

In over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 12,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.

ROLE SUMMARY:

King’s InterHigh, as part of Inspired Online Schools, is the leading online school in the UK. With over 6,000 students, we are an ambitious company who put quality education and student engagement at the heart of everything we do. To strengthen our key objectives of delivering highly flexible, personalised, and adaptive online learning in the UK and worldwide, we require a Head of Administration who will oversee several highly efficient and effective teams supporting our organisation and delivery of online education.

The Head of Administration has a pivotal role within our online school, overseeing the seamless integration and efficient operation of the Information Systems, Customer Service and Education Operations. This role is responsible for ensuring that our school delivers a reliably high-quality, flexible, and personalised online learning experience to our local and international community of students.

The successful candidate will lead initiatives to enhance operational efficiency, student retention, and family engagement, while ensuring compliance with educational standards and fostering a culture of continuous improvement. The role will suit an educational leader with an eye for detail, a commitment to delivering the very best for students and families, and a desire to ensure that the school can continue to grow efficiently and sustainably to deliver our goals.

KEY RESPONSIBILITIES:

• Leadership and Strategy: Provide strategic leadership across the administration teams. Develop and implement comprehensive strategies to enhance operational efficiency and customer service.
• Operational Excellence: Oversee the administrative and operational aspects of school programs, including resource allocation, timetabling, information system management, compliance, and the implementation of standard operating procedures (SOPs) to ensure consistency and high-quality outcomes.
• Team Management and Development: Lead and empower each team, fostering a culture of continuous improvement. Support each team leader with the appraisal process and professional development, ensuring that all team members are fully engaged and performing to their best abilities.
• Stakeholder Engagement: Work closely with Admissions, Heads of Key Stages, IT, HR and other departments to ensure seamless integration of systems and processes. Build strong working relationships with key stakeholders in Education and Finance to ensure a positive customer experience.
• Retention and Family Liaison: Together with the Head of Family Liaisons and Retention, develop and oversee the execution of comprehensive student retention strategies. Ensure the team deliver excellent customer service and support to families, ensuring swift and effective service.
• Compliance and Quality Assurance: Ensure compliance with all relevant laws, regulations, and accreditation requirements. Conduct regular checks for quality assurance and improvement, focusing on safeguarding policies and procedures.
• Efficient staff and timetable management: Together with the Head of Education Operations, develop and maintain a universal timetable that serves the needs of our international community including multiple time zones whilst maintaining staffing efficiencies. 
• Information Systems Management: Together with the Information Systems Team Leader, ensure efficient use of the school’s management information systems including effective data management. 
• Innovation and Continuous Improvement: Identify potential risks and issues, developing contingency plans to mitigate impact. Investigate and advise on innovative solutions to automate repetitive aspects of school operations, enhancing organizational efficiency.
• Data-Informed Decision Making: Ensure the school is data-informed and data-led in education decision making. Utilize staff and student feedback to drive further improvement.

THE IDEAL CANDIDATE WILL HAVE:

Skills and Attributes:

•  Proven leadership and management experience in an educational or fast-paced environment.
• Strong understanding of online education delivery and operational support requirements.
• Exceptional ability to develop and implement strategic plans and operational improvements.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders.
• Demonstrated ability to analyse data, identify trends, and use insights to inform decision-making.
• Commitment to delivering high-quality customer service and enhancing student and family engagement.
• Knowledge of current educational laws, regulations, and best practices in online learning.
• Ability to foster a culture of continuous improvement and innovation within teams.

Qualifications:

• A degree in Education, Business Administration, or a related field.
• Extensive experience in educational administration or a similar role, with a proven track record of successful team leadership and operational management.
• Deep understanding of the British education system and online learning platforms.
• Proven track record of improving operational efficiency, student retention, and customer service in an educational setting.

The Head of Administration will play a crucial role in ensuring our school remains a leader in providing high-quality online education to students worldwide. If you are a dynamic, strategic leader with a passion for education and operational excellence, we encourage you to apply.

This job description is not exhaustive, and the postholder will be expected to carry out any other reasonable tasks as directed by the Executive Head.