ICT Service Delivery Officer
Armidale Catholic Schools
Armidale
- Expired
- Job type:
- Full Time, Permanent
Job overview
About the opportunity
Based in Armidale, the ICT Service Delivery Officer is to deliver outstanding ICT customer service and support for the schools and the Catholic Schools Office (CSO) in the Armidale Diocese in line with industry best practice.
The ICT Service Delivery Officer will be the first point of contact for the ICT Help Desk, ensuring that timely and professional ICT support is available for CSO ICT services. The ICT Service Delivery Officer will be the primary CSO ICT service management contact, deal with non-specialist support tasks, assign incoming service requests to the ICT Service Delivery Coordinator or appropriate ICT specialist as required, and communicate clearly and effectively with staff seeking ICT services throughout the full support or service request process.
The ICT Service Delivery Officer will work closely with the ICT Service Delivery Coordinator to process ICT equipment procurement requests and undertake other tasks as directed to ensure the efficient operation of the CSO ICT Services.
About the responsibilities
- Primary point of contact for ICT support and service
- ICT Procurement and Vendor Management
- Support continuous improvement
About you
- Respect of and a commitment to the Catholic ethos
- A professional, respectful and friendly approach
- Cert III in Information Technology or equivalent experience
- Effective communication skills
- Current driver's license and willingness to undertake travel to fulfil the requirements of the role
About the application process
For further information, including comprehensive details of the requirements of the position and essential criteria, please visit the Catholic Schools Office website https://arm.catholic.edu.au/employment/vacant-positions/
Applications close Friday 19 June 2020
About Armidale Catholic Schools
- Armidale Catholic Schools
- 125 Barney Street, Armidale
- New South Wales
- 2350
- Australia
The Catholic Diocese is the second largest Diocese geographically in New South Wales. It covers most of the New England area as well as parts of the North West region. Within our boundaries are the major centres of Armidale, Tamworth, Gunnedah, Moree, Narrabri and Inverell and 13 other towns includng Barraba, Boggabri, Glen Innes, Guyra, Manilla, Mungindi, Quirindi, Tenterfield, Uralla, Walcha, Walgett, Warialda and Wee Waa.
There are twenty four schools within the Diocese, including 19 Primary (K-6), 2 Central (K-10) and 3 Secondary schools (7-12) in large and smaller centres. You will find Catholic schools in the major centres of Armidale (primary and secondary options), Tamworth (primary and secondary options), Gunnedah (primary and secondary options), Moree (a central school), Inverell (a central school) and Narrabri (a primary school).
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