IT Helpdesk Technician

An exciting opportunity to be at the forefront of our organisational development!

We are seeking an IT Helpdesk Technician to work as part of our IT Support Team and provide high quality, first line technical support to staff and students, either face to face or over the phone.  

Under the direction of the Trust IT Manager, your responsibilities will include, but will not be limited to: 

• Monitoring and maintaining support calls and prioritising support tickets, including solving problems, troubleshooting hardware/software issues and delegating support issues to other members of the team where appropriate

• Supporting Microsoft Technologies such as, Windows 10 and Office 365, as well as Mobile Device Support

• Completing daily proactive checks of the IT infrastructure systems

• Dealing with day-to-day administrative tasks such as password changes, printer credits

• Supporting pupils and all members of the Trust community in their use of ICT

• Maintaining up to date inventories of hardware and software; security marking and labelling of equipment

Excellent communication and problem-solving skills are essential, as is a customer service approach to your work. Experience in support and management of desktops, laptops and printers is required and an awareness of current network issues, virus alerts and security issues would be advantageous, though full training will be provided. A willingness to undertake further training relevant to the role is expected.

New College Doncaster is a great place to work and study, with excellent results in both A level and BTEC qualifications. The college was the top performing A level provider in Doncaster in 2019 DfE performance tables and has outstanding achievement rates. With 1300 students, New College Doncaster is an academic sixth form college offering a distinctive young adult ethos. The School and Colleges in the Trust work closely together, presenting exciting opportunities for collaboration, support, development and progression.

If you believe that you have the skills and abilities to take on this role, we’d love to hear from you.

For further details and to apply please click the apply button.

The closing date for applications is Sunday 5th June 2022.

NCLT will raise standards across our family of schools and colleges.  We will promote a culture of aspiration, excellence and enjoyment.  We will use our collective strengths and expertise to benefit our children and young people.

A charitable company limited by guarantee, registered in England and Wales (company number: 09257194) NCLT has a commitment to safeguarding students and the successful candidate will be subject to pre-employment checks, including an Enhanced DBS. We value diversity and actively promote equality of opportunity.