IT Support Analyst/Engineer
d'Overbroeck's
Oxford
- Expired
- Salary:
- £25,000.00
- Job type:
- Full Time, Permanent
- Start date:
- As soon as possible
- Apply by:
- 21 December 2018
Job overview
Role overview
The core responsibilities of this position revolve around providing a highly-responsive 1st-line support for a specific school site. This will involve responding immediately to support issues that arise in classrooms during lessons, as well as carrying out preventative maintenance on core systems and equipment to ensure a high level of reliability.
Being an educational establishment, the priority will lie in ensuring the teachers are able to deliver their lessons to the high standard that we expect of them. As such, the successful candidate will be expected to deliver a high level of first-time fixes to classrooms when required, so that teachers can rely on IT when planning and teaching.
Duties and responsibilities
The details below aim to give a sense of the breadth and depth of the responsibilities of the role, not an exhaustive description of every requirement.
- Respond immediately to support issues that arise in classrooms during lessons
- Provide a suitable level of support services to all other areas of the site
- Develop specific expertise to ensure a high level of first-time fixes to classroom support issues
- Carry out preventative maintenance on core systems and equipment to ensure a high level of reliability
Person Specification
We are ideally looking for someone who has:
- A genuine enthusiasm for providing outstanding customer Service
- Experience of providing IT support in a networked environment
- Knowledge of Microsoft server and desktop Operating Systems
- Experience configuring and troubleshooting basic AD services, including user accounts, permissions, profiles and group policies
- Experience supporting and maintaining projectors
- Experience using a ticketing system for administering support requests
Attached documents
About d'Overbroeck's
THE SCHOOL
d’Overbroeck’s is a co-educational independent day and boarding school in Oxford for students aged 11 – 18. The school roll currently stands at around 750, and this is set to grow in the coming years.
Founded in 1977, initially as a Sixth Form, d’Overbroeck’s has maintained its founding values throughout its growth.
We believe in outstanding teaching and laughter. We celebrate the individual and foster a culture that promotes collaboration and originality. We pride ourselves on our unique blend of social informality and academic rigour.
d’Overbroeck’s consists of three sections:
Years 7-11 – 200 students; currently all day students although open to boarders from next year. Based at Leckford Place, OX2 6HX.
Sixth Form – 440 students; a mixture of day and boarding. Domestic and international. Based at a purpose-built site at 333 Banbury Road.
The International School – around 125 international students who are all boarders, across years 9-11.
All in all, this is a busy and happy educational environment in which staff and students enjoy positive relationships based on mutual respect and a shared sense of purpose. As our most recent ISI inspection report puts it:
‘A defining characteristic of d’Overbroeck’s is its close-knit, informal atmosphere within which students grow in confidence, self-esteem, respect for themselves and for others. Students are very supportive of each other and behaviour throughout is excellent, exemplified in considerate, warm relationships.
In its key findings, our most recent inspection report (2021) found that our students are highly motivated with extremely positive attitudes to learning. They were described as successful collaborative learners who are naturally inclusive. They were said to have a remarkably strong sense of self understanding and excellent awareness of how to improve and achieve their goals.
ISI inspection report. October 2021
For more information about the College please visit our website at http://www.doverbroecks.com/
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