IT Support Analyst/Engineer, Oxford

Closing date:Expiring soon

d’Overbroeck’sOxford

Date posted:
Start date: As soon as possible
Contract type: Full Time
Salary: £29,000.00
Contract term: Permanent

Role overview

The core responsibilities of this position revolve around providing a highly-responsive 1st-line support for a specific school site. This will involve responding immediately to support issues that arise in classrooms during lessons, as well as carrying out preventative maintenance on core systems and equipment to ensure a high level of reliability. 

Being an educational establishment, the priority will lie in ensuring the teachers are able to deliver their lessons to the high standard that we expect of them. As such, the successful candidate will be expected to deliver a high level of first-time fixes to classrooms when required, so that teachers can rely on IT when planning and teaching.

Duties and responsibilities

The details below aim to give a sense of the breadth and depth of the responsibilities of the role, not an exhaustive description of every requirement.

  • Respond immediately to support issues that arise in classrooms during lessons
  • Provide a suitable level of support services to all other areas of the site
  • Develop specific expertise to ensure a high level of first-time fixes to classroom support issues
  • Carry out preventative maintenance on core systems and equipment to ensure a high level of reliability

Person Specification

We are ideally looking for someone who has:

  • A genuine enthusiasm for providing outstanding customer Service
  • Experience of providing IT support in a networked environment
  • Knowledge of Microsoft server and desktop Operating Systems
  • Experience configuring and troubleshooting basic AD services, including user accounts, permissions, profiles and group policies
  • Experience supporting and maintaining projectors
  • Experience using a ticketing system for administering support requests


Job location

More about d’Overbroeck’s
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Type: Mainstream School
Phase: Secondary with sixth form
Funding status: Independent
Gender: Mixed
Age Range: 11 - 18 years
Address: Independent Sixth Form, The Swan Building, 333 Banbury Road, Oxford, Oxfordshire, OX2 7PL, United Kingdom
Telephone: +44 1865 688600
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