IT Technician

Job title:  IT Technician

Reporting to:  Network Manager

Starting salary:  £15,384 actual (£19,227 FTE)

Hours:  Term time (including INSET days) plus 5 days in the holidays (typically worked July/August), Full time during term time, 37 hours per week, 8.00am to 4.00pm (3.30pm finish on Friday) with a 30 minute unpaid lunch break.

Benefits: School fee discount (subject to meeting the School’s admission criteria), defined contribution pension, lunch in term time, free parking

Start date: As soon as possible, subject to satisfactory references and enhanced DBS check.

1 Job description

The role of the IT technician is to support all users of IT throughout the school, be that in the classroom, in IT teaching rooms or in offices to make the best use of their equipment. This role is as much about working with people to find the best solution to their needs as it is fixing hardware, so an excellent attitude to customer service is essential.

1.1 Daily IT management

The IT Technician will spend a great deal of the day around the School site providing practical assistance to staff and ensuring that the IT resources are working well. This will require the candidate to:

• Manage Chromebook  & Laptop resources in school including delivery to classrooms, security,  charging, maintenance and managing the online booking system.
• Provide the first line of support for all requests logged through the IT Helpdesk.
• Maintain all  printers in school, including provision of ink / toner cartridges and      ensuring adequate stocks are on hand. 
• Maintain all A/V  equipment across the school and perform regular checks in all areas.
• Review daily/weekly  jobs and any new jobs issued by the network manager.

1.2 Other 

The IT Technician will also work with the Network Manager as part of a team to improve the use of ICT throughout the school and to develop and implement investment in the IT network, software and hardware. This will require the IT Technician to:

• Support teaching  staff / students in technical aspects of ICT, particularly providing      support during lessons
• Ensure applications  and operating systems are up to date where possible.
• Provide basic  ICT training to new staff.
• Provide support  for staff in setting up presentation facilities for meetings, training      sessions or interviews. Assist with the maintenance of computer files by      backing up, archiving and updating/deleting information as appropriate
• Support  adherence to ICT policies, including those relating to safeguarding and      internet usage, Data Protection and Information Management (including data  transfer) and report any concerns
• Work with departments to investigate and test new items of software and hardware to      ensure that it meets the department’s requirements

As a term of your employment you may be required to undertake such duties as may reasonably be required of you, commensurate with your grade, as requested by your line manager, the Bursar or Principal.