Learner Services Supervisor x2
AOC Scale Points 30-32
Full Time 35 hours per week
(including some Evenings and Weekends on a rota basis during term time)
WMC – The Camden College helps to transform adult lives through education and we have an exciting opportunity where you can make a real difference to service delivery.
WMC is looking for Supervisors who can support our customer facing team through some exciting changes as we seek to continually improve services to our learners.
This role will organise the day to day work of the team, support staff in their roles to ensure that all learners and visitors to the College receive outstanding customer care. This will include supervising the whole enrolment process from first enquiry to the collection of learner enrolment data, ensuring it is efficient and effective and complies with audit, data protection and funding regulations. This role will ensure learner complaints are investigated and that these are used to promote within the team a positive culture of continual improvement that will enhance and improve the learner experience.
If you have enrolment experience and are looking for your next challenge and have a passion for exceptional customer service then we would love to hear from you.
To apply for this role, please visit our website www.wmcollege.ac.uk for further information and details about the role and how to apply. Completed application forms should be emailed to email@example.com or by post to Human Resources, Working Men’s College, 44 Crowndale Road, NW1 1QR.
Please note that we do not accept CV’s as application for a position and do not welcome contact from recruitment agencies.
The closing date for this post is 10:00am on 30th November 2018 and interviews along with assessments will take place on 10th December 2018.