Stakeholder Engagement Officer

The Abbey School is embarking on an exciting new phase of Alumnae Relations and seeks an individual to provide continuity of current activities and help in the planning and implementation of new initiatives. 

The key purpose of the role of the Stakeholder Engagement Officer is to maintain and develop strong, positive, and value-added relationships between our Alumnae community and The Abbey.

Duties and Responsibilities

All stakeholder (incorporating Abbey Alumnae) Engagement and Communications

● To plan and deliver a year-round programme of engagement opportunities for Abbey Alumnae which will build and develop value-added relationships both for Alumnae and for the School.

● To plan, promote and manage the range of Alumnae-specific events across the year, including managing bookings and payments, and liaise with all areas of the School as may be required to provide support for their delivery.

● To promote, manage and maintain the AbbeyConnect online mentoring service for Alumnae and sixth form students provided by Graduway, and to be the school’s principal point of contact with this external supplier.

● To prepare, print and publish the annual Alumnae section for the Magnolia newsletter early in the summer term alongside Marketing.

● To deliver regular e-newsletters to the Alumnae community and other stakeholders via Raiser’s Edge Online Express.  

● To prepare content for and manage the Alumnae pages and stakeholder engagement of the School website.

● To prepare content for and manage the Alumnae FaceBook (CLOSED GROUP) site.

● To support the members of ASROGA (the Abbey School Reading Old Girls’ Association) and be the key point of contact in their interactions with the School.  

● To manage all communications between Alumnae and other community based and local stakeholders and the School (face-to-face, email, phone, letter) answering queries and responding in a professional manner as a representative of the School.

Please see attached Job Description for more detail.

General Skills/Qualifications

● A good level of ICT skills.

● Excellent understanding of databases; a knowledge of Raiser’s Edge, Graduway, Blackbaud Merchant Services and iSAMS would be an advantage (or failing this a willingness and ability to master this quickly).

● Good data management and inputting skills.

● Understanding of community relations and development and the need for accurate and consistent information.

● Understanding of ways in which members of the Community for whom no records are held can be traced.

● Ability to handle sensitive or confidential information.

● Good interpersonal skills and a good team worker.

● Good communication skills - written, in person and on the phone.

● Proactive, organised, confident, flexible.

● Ability to work on own initiative.

● Ability to organise and prioritise work, with accuracy and attention to detail, to meet deadlines and work effectively under pressure. 

Attitude 

● An enthusiastic team player.

● A friendly, professional and ‘can do’ approach.

● Genuinely pro-active and helpful to all staff.

● Understanding and supportive of the ethos of The Abbey School.

● Understanding and sympathy with the importance of good relations within the wider Community.

● A willingness to undertake such training as will assist in carrying out the role effectively.

● A flexible approach and the ability to deal with changing role requirements and priorities.

Hours of Work

● Normally 08.00am to 5.00pm, Monday to Friday with a total of one hour unpaid refreshment breaks per day. 

Health and Safety

It is a duty of employees:

● To be familiar with, and conform to, the School’s Health and Safety Policy and procedures

● To take reasonable care of themselves and other persons who may be affected by their acts or omissions at work

● To cooperate with employers in order to ensure that employers’ duties can be performed and complied with

● To report all accidents and damage immediately

● To report all observed hazards or dangerous occurrences immediately

● To neither intentionally, nor recklessly, interfere with any equipment provided.

Child Protection

● The Abbey School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

● This post may involve unsupervised contact with children and young people.  The School therefore expects from the successful candidate the level and degree of adult leadership of children and young people expected in a School environment.  The successful candidate should also expect to undertake the Disclosure and Barring Service (DBS) clearance process.

Equal Opportunities

The Abbey School aims to promote equality of opportunity for all with the right mix of qualifications and abilities, talent, personal qualities, skills and potential.  The Abbey School welcomes applications from candidates of diverse backgrounds and personal circumstances.  A detailed Equal Opportunities policy is available on request.

Terms of Employment

Under current legislation, we are required to advise employees that this appointment will be subject to a satisfactory Disclosure and Barring Service enhanced disclosure.  Details of any criminal record (spent or unspent, due to exemption from the Rehabilitation of Offenders Act 1974) must be disclosed at interview.  Only relevant convictions and other information will be taken into account so disclosure need not necessarily be a bar to obtaining a position at this School.  For further information, contact the Disclosure and Barring Service on 0870 9090 811 or visit the Disclosure website at www.disclosuresdbs.co.uk