Student and College Services Apprentice
Hopwood Hall College
Middleton, Manchester
- Expired
- Salary:
- National Minimum Wage
- Job type:
- Full Time, Fixed Term
- Apply by:
- 3 January 2018
Job overview
Purpose
To be an active member of the Student & College Services team, ensuring provision of support to all areas of the College.
Duties
1. To deliver customer service, and administrative support to customers in line with the service outline.
2. To respond professionally and appropriately to all general enquires and correspondence.
3. To accurately complete data input and maintain databases / college systems used in daily work to a high standard.
4. Ensure that College standards are worked to and maintained (e.g. Customer Service Excellence).
5. To work within the team to continuously improve all administrative and customer service processes within the college to ensure efficiency and high quality.
6. To represent the college in a professional manner dealing with visitors and learners and assisting at college events where required.
7. To implement elements of the College Communication strategy as coordinated by the Student & College Services Manager.
8. To make regular purchasing arrangements and monitor and distribute stationery and consumables centrally for the college as directed by the Student and College Services Team Leader.
9. Process incoming and outgoing post for the College.
10. Be an active member of the Student & College Services Team, assisting and being assisted by, other team members at times of peak workload. Actively contribute to project teams as applicable. For example supporting other college areas at times of peak workload for example enrolment activities.
11. Ensure continuous development and improvement of personal professional knowledge.
12. Any other duties, of a similar level of responsibility, as may be required.
Attached documents
About Hopwood Hall College
Hopwood Hall College is a further education college located in Rochdale, Greater Manchester. The college was first established in 1992, and since its founding has seen extensive redevelopment and modernisation, including the installation of a brand-new technology centre in 2012 which provides facilities for studying motor vehicle maintenance, engineering and brickwork. Although the college had previously contained its own sixth form centre, since 2010 Hopwood Hall has concentrated solely on vocational qualifications for school leavers, along with its extensive adult-education programmes. The college occupies two main sites, located close by to each other in Greater Manchester, each providing a range of high-quality teaching facilities.
Principal
Julia Heap
Values and Vision
Hopwood Hall College offers a huge range of subjects from entry-level courses up to foundation degrees, with part-time provision available for adult students looking to pursue their qualifications while working. In terms of younger students, Hopwood Hall begins accepting students at age 14, providing entry-level vocational qualifications and, potentially, apprenticeships for Key Stage 4 pupils looking to study outside of school. We have a purpose-built Salon, Restaurant and Technology Centre as well as extensive Sports and Animal Care facilities. Outside of study, the college also works hard to foster a sense of community among its students, playing host to a range of recreational common areas for students to relax and socialise.
Ofsted
“Leaders and senior managers have re-focused the college’s community learning provision. They have established good links with community groups to engage with learners who have not participated in education and training for some time. These learners benefit from the development of their essential English and mathematical skills, including English for speakers of other languages; they are progressing to further study and/or employment.”
The full report into Hopwood Hall College can be found here.
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