Student Experience Manager
City Lit
Covent Garden, London
- Expired
- Salary:
- £35 - £40k inclusive of London Weighting.
- Job type:
- Full Time, Maternity Cover
- Apply by:
- 25 November 2018
Job overview
Student Experience Manager
Location: Covent Garden, London
Salary: £35 - £40k inclusive of London Weighting. Appointments are usually made at the bottom of the salary scale but relevant past experience is taken into account in the spinal point awarded.
Hours of Work: 35 hours per week (involving some occasional evening and weekend duties)
Contract: Fixed Term for 12 months (until January 2020) Maternity Cover
Unleash your potential
We’re looking for a proactive and highly organised manager with a passion for customer care to lead on enhancing the student experience, ensuring we attract and retain customers.
Be part of our Community
City Lit is London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more then 5,000 courses. As a leader in our field, we have a reputation for delivering a high quality student experience. However our reach and impact within London is far reaching and through the support of our Community Outreach department extends beyond our campus’s to bring City Lit’s teaching into the community.
What we are looking for:
- A minimum of three years’ experience working in a customer care/management environment.
- Appreciation of the principles of marketing and customer care as an essential part of developing loyalty and advocacy.
- Experience of proposing and delivering solutions to complex problems.
- Ability to work through persuasion and influence.
- Previous experience in working across an organisation with a wide range of staff to achieve positive outcomes.
To apply, please follow the link below which will take you to our online portal. You will need to submit your CV and a covering letter addressing how you meet the above bullet points. Please upload your CV and covering letter in one document.
https://isw.changeworknow.co.uk/citylit/vms/e/careers/search/new
Closing date for completed applications: 23:59, Sunday 25 November 2018
Interview date: TBC
City Lit promotes and values equality and diversity.
About City Lit
- City Lit
- Keeley Street, Covent Garden
- London
- WC2B 4BA
- United Kingdom
Goodbye boring. Hello Interesting
City Lit is where London learns.
Within our bright, modern, flagship building in the creative heart of Covent Garden, classes are taught by inspiring, enthusiastic teachers, many of whom are leading experts and practitioners in their field. It's no wonder that 98% of our learners rate their experience as ‘good’, ‘very good’ or ‘excellent’.
If you believe in bringing people together to enrich lives through learning, then City Lit could be the next step in your career; whether you are a tutor on one of our 5,000 daytime, evening and weekend courses, or part of the department teams behind the scenes that help make this happen… you can be a part of our ongoing success.
To hear about the impact we have had on our students hear it from them http://www.citylit.ac.uk/student-stories-2
If you have any questions about our current recruitment opportunities please contact the HR team at HR@citylit.ac.uk
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