Student Experience Officer (Term Time Only)

• They will act as an advocate for students, addressing their concerns, providing guidance, and advocating for necessary changes to improve the overall student experience through our Learner Voice.
• They will develop and implement the College’s Student Experience Strategy including the calendar of events. 
• The post holder will maintain a highly visible presence across all the curriculum areas, at both campuses, encouraging, supporting and leading by example to inspire a sense of responsibility and community in our learners and enhance their overall college experience in support of the college's Vision and Values.
• This role is based at both Middleton and Rochdale Campus.

Key Responsibilities

• To work with the Careers & Employability Lead and Student Experience Manager to develop, coordinate and supervise a calendar of events cross college to raise aspirations and enhance the student experience of learners.
•  Provide a range of activities throughout the learner journey from enrolment through to supporting progression, including 1:1, group work, workshops, and events planned through a central calendar of events which acknowledges national and international themes, days, weeks and college events.
• To collaboratively develop, co-ordinate and support a programme of cross college student experience activities to support the development of interpersonal skills for learners including focus weeks, learner voice events, focus groups and PACE sessions. 
• Regularly review the impact of all activities to ensure they are supporting with the embedding of Gatsby Benchmarks and having a positive impact on student experience at HHC. Utilising the six strands of the CDI framework and the Compass evaluation tool to evaluate activities and to shape the Student Experience Strategy and draft and create an annual report on Student Experience for SLT and Governors.
• To support the development and organisation of the Student Governors, Learner Ambassadors and reps within the college ensuring that effective communication and consultation mechanisms exist between learners and the Wider Management Team. 
• To work as part of the Quality team collaboratively with other internal and external partners to develop a coherent approach to employability and leadership development and learner voice by proactively encouraging learners to develop themselves by being a positive and visible influence in and around the college campus. This will include holding focus groups with learners as part of the quality assurance process for teaching and learning i.e. Deep dives.
• Formalise the learner voice programme and build positive relationships with learners and provide them with support to develop their interpersonal skills to enable them to advocate their views, opinions, and needs. Plan and coordinate the learner rep meetings, Principal Question Time and Meet the Principal events.
• Work with the Programme Managers and the Progress Tutors to monitor and regularly review take up of extra curricula activities that develop learners' skills and abilities such as First Aid, NCS and DoE. This will also include liaising with these external partners.
• In conjunction with the Personal and Social Development Co Ordinator, be alert to general on course support issues based on the 5 Ways to Wellbeing: related activities and campaigns that build students awareness and resilience and promote participation.
• Identify barriers to participation, support needs, safeguarding and welfare concerns and work with Safeguarding and Welfare team to provide support.
• To assist with general learner activities including open evenings and enrolments, support wider college teams as and when required.
• Undertake training and CPD (Continuing Professional Development) required for the role
• Other duties, of a similar level of responsibility, as may be required.