Student Support Administrator

Do you want to make a difference? Are you looking for a rewarding career supporting people and improving lives? We believe people are capable of change and deserve a second chance in life. 

We are looking to recruit a permanent, full time Student Support Administrator that can provide a seamless administration service to our Adult Education team, engaging with our learners and offering a thorough and supportive induction as to the training & qualifications available within the prison. 

The Role 

Based from HMP The Mount, our Student Support Administrators are responsible for ensuring that our administration systems and processes operate efficiently whilst providing support to our learners, teaching and prison allocation teams. 

As the first point of contact for prisoners you will play a key role in the induction process through promotion of courses and recruitment of learners as well as delivery of ongoing advice and guidance outlining the education and training available. You will also conduct initial assessments and act as a liaison for partner agencies and other key stakeholders.  

What are we looking for? 

You will need to demonstrate high ethical standards, take personal accountability for everything you do, maintain a customer first approach and always want to be the best. You should have relevant and recent experience in a similar role with an NVQ level 2 qualification in Business Administration, or equivalent (level 3 is desirable). 

You will have a good knowledge of IT based systems as well as an ability to report and analyse data. You should be able to demonstrate experience or knowledge of working with learners with barriers, motivating and inspiring achievement of qualifications or training. Candidates will ideally hold a qualification in Information, Advice and Guidance or be willing to work towards one with the support of PeoplePlus. 

The salary for our administrators is based on experience and qualifications of the post holder, to be eligible for the top end of the band (£21,000 – £24,000) you will need to hold a Level 3 NVQ or equivalent.  

What makes us unique? 

We are extremely proud to have been awarded a one-star Best Companies accreditation, meaning we’re ‘very good to work for’. In addition we are recognised as being one of the Top 25 Education and Training providers to work for. You can see our best companies profile here for more details https://www.b.co.uk/companies/peopleplus   

For us here at PeoplePlus reward means far more than just pay. Your total reward package as a PeoplePlus colleague includes a variety of different benefits as well as incentive and recognition schemes.   

Our generous and competitive benefits package includes; enhanced annual leave of 25 days, a paid PeoplePlus Life Event Day each year, a paid Volunteering Day each year, a Pension, Life Insurance, an Employee Assistance Programme to access help and support 24 hours a day every day of the year, the opportunity to buy shares in the company through our Sharesave scheme, Refer a Friend reward scheme, Cycle to Work scheme and access to our benefits portal Additions which gives you discounts on hundreds of products, services, shops and entertainment. We also have our “Simply Dreams Come True” offering all colleagues the opportunity to turn their dreams into reality making the possibilities endless.  

For full details of the role and the person specification please click the ‘available documents’ or for an informal chat please call the Recruiter, Emma Henderson on 07976 694 026.

Please include your current salary and desired salary as part of your application, when prompted.

Please note there are restrictions in place when working in a Secure Environment. Electronic items such as mobile phones or tablets are not permitted. Some prisons do not allow any money to be taken in. In that case, you exchange money for tokens which you can exchange for tea/coffee/food etc.