Account Manager - Agency
Tes Global
Sheffield
- Expired
- Salary:
- £25,000
- Job type:
- Full Time, Permanent
- Start date:
- ASAP
- Apply by:
- 18 November 2018
Job overview
Agency Account Manager
Sheffield
Full Time, Permanent
£25,000
Who are tes?
TES Global’s story is an extraordinary one: its digital community on TES Connect is one of the fastest growing of any profession globally, and it boasts a 100-year heritage at the centre of the teaching and education community, with offices in London, San Francisco and Sydney. Today, TES Global has over 6.9 million teacher members in 197 countries across the globe and connects more than 72 million teachers and students. Up to 6.3 million resources are downloaded from the site a week, 13 a second. Home to more than 800,000 individually crafted teaching resources developed by teachers for teachers, this unparalleled collection helps to guide, inform and inspire educators around the world.
This wealth of resources allows education professionals to share and benefit from one another's resources and lesson plans, driving excellence in the education sector.
TES Global’s rich heritage includes the TES, Times Higher Education (THE) and TES Scotland magazines which are invaluable reads for all educators and TES Global has become the leading media provider to the UK education profession. It also publishes the annual Times Higher Education World University Rankings.
Role Overview
Reporting to the agency sales manager the agency account manager will be working with our partner agencies. The position is responsible for, owning and driving the customer account plans working with assigned partners.
- Ownership of assigned accounts from point of sale to renewal, owning and driving the customer account plans working with assigned partners
- Building and nurturing a long-term relationship with your partners.
- Complete focus on meeting customer needs and customer satisfaction by ensuring they continually have the appropriate products and services solutions to help them easily find quality talent for their schools.
- Collaborating with The Agency Team to ensure customer needs are met, collaborating directly with partners.
- Acting as a main conduit for information, insights, data, trends from the business to the customer and back to the business, working alongside with PAM’s.
What will you be doing?
- Working with PAM to Cultivate Partner Agency relationships
- Meet customer satisfaction, sales and renewal targets for your partner accounts.
- Work the account through the Subscriptions Life Cycle, driving the individual account plans and ensuring account growth, renewal of subscriptions and retention of customer within TES
- Build, develop and enhance strong relationships with partners across assigned accounts and become a trusted partner/advisor with your customer contacts.
- Use the data dashboard, market knowledge and customer intelligence to identify, advise on and upsell, cross-sell the best solutions to ensure the partner has the most effective products to attract and secure talent for their schools.
- Take personal ownership of customer problems by following up and engage with other relevant supporting departments to deliver prompt resolution.
- Renew subscriptions at the targeted level so that revenues are protected, and that clients are provided with the most beneficial subscription based on their needs and anticipated recruitment requirements.
- Actively identify and make appointments for new subscription opportunities for your RD colleagues.
- Work effectively with customer service and other TES stakeholders to ensure customer requirements are understood and met.
- Ensure all client records are accurately updated using the sales CRM (Salesforce), including capturing all inbound/outbound call contact and emails.
- Ensure regular reporting / feedback to your manager on performance of your accounts.
- Contribute to marketing strategy, product design and sales enablement through feedback from RD or partner interactions
What are we looking for?
- Prior experience in sales and/or product marketing
- Ability to work both individually and in a team environment to accomplish mutual tasks and goals
- Results oriented: experience driving results and delivering educational improvements
- Negotiating skills: experience finding the most profitable way to complete a deal that works for both sides, while building strong, trusting relationships
- Results oriented: experience driving results and delivering real improvements
What do you get in return?
A basic salary up to £25,000 plus £14,000 OTE depending on experience, a permanent contract, 25 days annual leave, 3% pension after probation, State of the art city centre offices, Access to a range of benefits vis perkbox, Discounted parking for city centre, a people centric culture all driven to achieve the same goal, a supportive and consultative environment, a highly experienced team, to support you with development.
Attached documents
- Job Description41.03KB
- Brochure472.4KB
- Tes Global Recruitment Privacy Policy To work with us here at Tes, we need to collect information about you to ensure you are qualified and suitable to work with us. The data we collect is limited to only that which we need to fulfil this purpose and we are committed to protecting your privacy while it is stored by us. 351.83KB
About Tes Global
- Tes Global
- 3 St Paul’s Place, Norfolk Street, Sheffield
- South Yorkshire
- S1 2JE
- United Kingdom
Tes Global is a digital education company that has been supporting educators for over 100 years.
Our mission is what we stand for. ''We believe in the power of great teaching. We support and connect teachers and schools worldwide, helping them to improve children's lives through education''
Our company
We’re aiming to develop the products and services that will make the biggest difference in global education. We’re providing teachers and schools with training, resources and jobs services alongside the world’s largest online teacher community.
We are working to making a difference in the lives of educators, children and students by building a strong and sustainable digital education company, with commercial and social purpose that will improve standards in education worldwide.
Our culture
We put educators at the heart of everything we do and we‘re passionate about the difference we’re making in global education. We succeed by working together to develop and deliver by collaborating across teams and global locations.
We’re excited about our future; we’re embracing new ideas, innovative ways of working and open technologies so that we can help every educator in the world to raise global teaching standards.
Our people
We treat others’ as we would like to be treated ourselves – with dignity and respect. We’re sociable people with a sense of fun and if you believe in improving education worldwide we’ll warmly welcome you here.
We are diverse, we come from different backgrounds and different countries; we are teachers, journalists, designers, technologists, sales people, events managers, software engineers and more. We are socially engaged and united by our passion to support educators, schools, universities and students to ensure that everyone has the best education wherever they are.
Our rewards and benefits
We’re committed to providing an inclusive and engaging workplace where we value everyone’s contribution. We have high expectations and our people work hard so when it comes to our benefits, we have everything you’d expect, from health insurance, generous annual holiday entitlement and retirement benefits. But we also offer more than the basics. Our benefits are part of who we are and are there to support your work / life balance, your health, your development and your financial security.
Our commitment to diversity
We value the differences that a diverse workforce brings to our organisation and we believe that we are stronger when we are inclusive. You’ll be treated fairly whatever your age, gender, disability status, sexual orientation, religion, ethnicity or family circumstances.
Everyone is responsible for the promotion and advancement of our diversity policy and we are an Equal Opportunities employer. As such, we are committed to ensuring a culture of equal opportunities with respect and dignity at work for all employees.
Our locations
We are a truly global company with a presence in the UK, US, Australia and beyond, and everyone, in every location is an integral part of the Tes team.
Join our team to help make a difference in global education. Check out our latest job opportunities below and apply or send your CV and covering letter to careers@tesglobal.com
Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.