Author Support Lead, Sheffield

Closing date:

Tes GlobalSheffield

Date posted:
Contract type: Full Time
Salary: Competitive
Contract term: Permanent

  

Manage author acquisition, ongoing relationships, and overall satisfaction to grow TES’s classroom resources catalogue in line with the needs of teachers around the world.

Key Responsibilities

The primary focus of this role is to ensure we have a growing and happy group of teacher authors around the world. You will lead our strategy and key parts of the delivery in this area, guiding the work of at least one other team member.

Success will be measured by the satisfaction of our author users, and increases in the quality of the fresh material they upload to the Tes site (free as well as paid).


The key responsibilities of this role include to:

• Develop strategies to improve author satisfaction and the uploading of high quality teaching materials (quality matters to us more than quantity). 

• Work closely with our users to understand their needs.

• Track, monitor and report author acquisition, activity, sales, and satisfaction KPIs vs. past performance & targets (OKRs).

• Work with marketing to develop author recruitment messaging applied to a wide variety of channels and audiences.

• Arbitrate on decisions about material that should be removed.

• Work cross-functionally to execute programs and action plans across product, marketing, commercial, customer service, and content teams.

• Develop and execute short- and long-term strategy and plans for authors’ growth and success by combining market and education ecosystem inputs, our competitive environment, teacher input and feedback, and alignment with TES Global strategy.

Example outputs/KRs

• Author growth.

• Authors NPS

• Author-author referrals

• Authors NPS

• Author-author referrals

Person Specification

• At least 2 years in a role that has involved driving digital user engagement.

• A background involving managing online communities, or in ecommerce or product would be helpful. 

• Highly motivated, customer focused, collaborative and data driven

• Thrives in fast-paced, fast-changing and demanding work environment

• Interest in education desirable – experience working in education even better.



Job location

More about Tes Global
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Address: 26 Red Lion Square, London, WC1R 4HQ, United Kingdom
Telephone: +44 203 194 3000
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Tes Global is a digital education company that has been supporting educators for over 100 years. 

Our mission is what we stand for. ''We believe in the power of great teaching. We support and connect teachers and schools worldwide, helping them ...