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Customer Service Assistant

Customer Service Assistant

Tes Global

Sheffield

  • Expired
Job type:
Full Time, Fixed Term
Apply by:
8 February 2019

Job overview

Who are tes?

tes, is a professional collaboration and talent network of over 10 million education professionals worldwide, with innovative tools and services designed to match teachers with schools.

What does this role involve?

The customer service role provides first and second line customer service support for our customers via all channels including email, phone, web chat and social media.

Key to the role is building a strong rapport with customers and giving them a voice by feeding their experiences and feedback to the rest of the business.

  • Effectively handle, manage, resolve and log customer contacts received through a range of customer support channels in a timely and professional manner in order to meet agreed SLA’s across a seven day working pattern
  • Follow escalation procedures for technical and product development issues
  • Deliver a service in line with the Tes quality monitoring expectations and completing tasks to meet those expectations
  • Owning and taking responsibility for issues until resolution
  • Taking on additional project work where applicable

What will you get in return?

  • 4 weeks of comprehensive training
  • 25 day holiday, which increases with service to 30 days
  • Contributory pension
  • State of the art offices in Sheffield City Centre
  • Full time, 6 month contract
  • Hours: 35 per week, Monday to Sunday (5 days over 7)

Attached documents

About Tes Global

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  • Tes Global
  • 3 St Paul’s Place, Norfolk Street, Sheffield
  • South Yorkshire
  • S1 2JE
  • United Kingdom

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Tes Global is a digital education company that has been supporting educators for over 100 years. 

Our mission is what we stand for. ''We believe in the power of great teaching. We support and connect teachers and schools worldwide, helping them to improve children's lives through  education''

Our company

We’re aiming to develop the products and services that will make the biggest difference in global education. We’re providing teachers and schools with training, resources and jobs services alongside the world’s largest online teacher community. 

We are working to making a difference in the lives of educators, children and students by building a strong and sustainable digital education company, with commercial and social purpose that will improve standards in education worldwide.

Our culture

We put educators at the heart of everything we do and we‘re passionate about the difference we’re making in global education. We succeed by working together to develop and deliver by collaborating across teams and global locations.

We’re excited about our future; we’re embracing new ideas, innovative ways of working and open technologies so that we can help every educator in the world to raise global teaching standards.

Our people

We treat others’ as we would like to be treated ourselves – with dignity and respect. We’re sociable people with a sense of fun and if you believe in improving education worldwide we’ll warmly welcome you here.

We are diverse, we come from different backgrounds and different countries; we are teachers, journalists, designers, technologists, sales people, events managers, software engineers and more. We are socially engaged and united by our passion to support educators, schools, universities and students to ensure that everyone has the best education wherever they are.

Our rewards and benefits

We’re committed to providing an inclusive and engaging workplace where we value everyone’s contribution. We have high expectations and our people work hard so when it comes to our benefits, we have everything you’d expect, from health insurance, generous annual holiday entitlement and retirement benefits. But we also offer more than the basics. Our benefits are part of who we are and are there to support your work / life balance, your health, your development and your financial security.

Our commitment to diversity

We value the differences that a diverse workforce brings to our organisation and we believe that we are stronger when we are inclusive. You’ll be treated fairly whatever your age, gender, disability status, sexual orientation, religion, ethnicity or family circumstances.

Everyone is responsible for the promotion and advancement of our diversity policy and we are an Equal Opportunities employer. As such, we are committed to ensuring a culture of equal opportunities with respect and dignity at work for all employees.

Our locations

We are a truly global company with a presence in the UK, US, Australia and beyond, and everyone, in every location is an integral part of the Tes team.

Join our team to help make a difference in global education. Check out our latest job opportunities below and apply or send your CV and covering letter to careers@tesglobal.com

Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.

Applications closed