Service Delivery Specialist (System Administrator)

Position: Service Delivery Specialist (System Administrator)
Salary Range: $70,934 - $74,383 per annum pending experience
Tenure: Full Time, Permanent
Commencing Date: As soon as practicable
Location: Charters Towers (Central West)
Closing Date: Monday, 29 May 2023 unless filled prior

Columba Catholic College, Charters Towers is a vibrant, affordable P-12 Catholic college catering for the full needs of families and students. Being co-educational, students can find their own special niche for learning and personal growth. The P-12 setting gives students access to a wide range of subjects and opportunities, matched to current and emerging pathways and occupations. Columba Catholic College endeavours to provide deep learning for the mind, a spiritual base for the soul, and an athletic dynamism for the body. Current students, past students, future students and their parents all integrate into the Columba family which incorporates those parts of our history which once were Mount Carmel College, St Mary's College, and St Columba's Primary School of Charters Towers.

Townsville Catholic Education Office is currently seeking a Service Delivery Specialist (System Administrator) for a full time, permanent position at Columba Catholic College, Charters Towers (Central West).  

About the role

The Service Delivery Specialist (SDS) is an Information Technology professional who supports services within the Information Technology and Services (ITS) Team. The SDS maintains existing services to achieve TCE’s strategic outcomes. The SDS (Central West) role will be based at Columba Catholic College, Charters Towers and will also be responsible for the support of St Francis Catholic School, Hughenden. This will require semi-regular and occasional ad-hoc trips to Hughenden. A current drivers license is required and the ability and willingness to travel is mandatory. 

The SDS will apply a range of technical and other skills involving self-directed application of knowledge gained through experience and/or formal studies to successfully carry out the support of services defined in the service catalogue. 

The SDS will work with the Service Delivery Lead to monitor and manage Service Delivery Services across TCE. The SDS works as the first line of support for service desk operators in the lifecycle of an incident, utilising their experience and skills to solve technical issues. The SDS may be utilised as a project build resource and could be required to have a hands-on knowledge of software installation, hardware installation, and other associated IT platform builds under the guidance of a project manager or ad-hoc team lead. 

The SDS will have input into the Continual Service Improvement Program and have a role in ensuring documentation is available for skill sharing and training. 

The SDS will work as part of a virtual team and may be based at different locations within the Diocese of Townsville. 

The SDS reports directly to the Service Delivery Lead, ITS. The role may require some on-call and after hours work.

Mandatory Criteria

• Current Working with Children Suitability Card or eligibility to obtain same - the successful candidate will require a paid Blue Card before commencement as per the No Card, No Start policy developed by Queensland Government.
• Minimum diploma level qualifications in a related field or equivalent relevant experience
• Current Driver’s Licence
• Ability to travel from time to time within the Catholic Diocese of Townsville
• Ability to perform the physical requirements of the role in a safe manner

Desirable Criteria

• Windows, Hardware, Security, or other certifications highly desirable
• ITIL v4 qualifications
• Relevant industry experience in the education sector.

Some employees may be subject to pre-employment medical assessments during the selection process. Depending on the nature of the position, it may be necessary for successful applicants to be immunised against certain preventable diseases in order to minimise the risk of transmission.

Please refer to the Position Description for more information.

About You

Experience

• At least three years’ experience in ICT roles
• Demonstrable experience in managing IT infrastructure
• Ability to show initiative, solve problems and contribute to process improvement
• Demonstrated ability to work independently and as part of a team.

Skills

• Knowledge and resilience in managing stressful situations
• Has a clear understanding of effective conflict resolution skills and their application
• Ability to manage time and competing deadlines in a busy environment
• Knowledge of ITIL v3+ service management processes/practices.

Attributes

• Possess excellent interpersonal and communication skills
• High level of attention to detail and recognition of the importance of accuracy in all aspects of work
• An ability to communicate with a range of employees across primary and secondary school settings.

What we offer

• Competitive salary: $70,934 - $74,383 per annum pending experience
• Annual Leave with 17.5% leave loading
• Access to salary packaging options to maximise employee benefits and salary
• Modern facilities, equipment and resources
• Access to additional Employer Superannuation Contributions
• Access to long service leave after 7 years of continuous service
• 14 Weeks’ Paid Parental Leave
• Deferred Salary Scheme
• Access to corporate health schemes
• Induction processes and professional learning opportunities
• Access to Employee Assistance Program
• Wellbeing programs and initiatives.

How to apply

• Complete the application form including contact details (phone and email) of two professional referees
• Attach a covering letter, of no more than 2 pages, addressing the experience, knowledge and skills to support the key accountabilities of the role identified in the position description. 
• Upload a current resume 

For further information regarding the remuneration package please contact TCEO Human Resources recruitment@tsv.catholic.edu.au

APPLICATIONS CLOSE: 3.00pm Monday, 29 May 2023 unless filled prior. 

Applications during the shortlisting phase will be kept confidential.

View other vacancies here.