Senior ICT Technician - Grade 3B

We have an exciting opportunity for a Senior ICT Technician to join our team.

Normal working hours 36.5 hours per week. All year round.

 Our perfect candidate will be:

·        Be committed to providing the best possible service to the staff and governors and able to maintain confidentiality.

·        Be Proactive, flexible, and adaptable

·        Knowledge and understanding of Group Policy, Active Directory, Anti-Virus Solutions

·        Experience of working in an ICT environment

·        Experience using Windows Server 2012/2016/2019

Core Purpose:         

·        To manage the ICT technician and ensure that all tickets are resolved in a timely manner.

·        To provide a high standard of technical support for the ICT infrastructure of Moseley School and Sixth Form through various channels and be the first point of contact for all third parties.

 Line Management Responsibilities:

·        Responsible for the line management and overseeing the work of the ICT Technician and in the post holders’ absence provide cover for this role.

·        Line management will include the day-to-day supervision of the work, ensuring responsibilities are delivered as required; performance management, recruitment and selection activities for the post.

·        Ensure appropriate training and development is identified and provided to staff.

General Responsibilities:

·        Carry out routine and ad hoc tasks, including (but not limited to) anti-virus checking and other housekeeping tasks, ensuring preventable errors do not occur.

·        Maintain the School’s virtual and physical security systems – Smooth wall, anti-virus and cloud-based services.

·        Management of your own ticket queue.

·        To ensure efficient and effective running of day-to-day School ICT.

·        In line with the school’s policy, develop and maintain all of the school’s ICT systems to ensure maximum availability and access and efficiency.

·        Liaison with third party providers as required to undertake duties.

·        Configure new workstations, printers, telephones etc. and install software in accordance with licenses, as well as resolving hardware fault, including the repair of ICT systems, down to modular level and occasionally component level.

·        Support and instruct students and staff in the use of the network, internet, and software.

·        Support and instruct staff in the use of audio-visual equipment.

·        Cover the role of the ICT Manager when required.

·        Support with the management of the school website in the Design and Communications Manager absence.

·        Monitor and enforce the School’s Acceptable Use policy, liaising with the ICT Manager as required.

·        Update the web filtering service when requests for access are made in accordance with change management protocols.

·        Administration of the G-Suite environment and management for users/software for Chromebook devices.

·        Manage the production of ID badges, door access control, In Ventry system, printing group membership.

·        Management of the Digital Signage system to ensure functionality and communication for the Design and Communications Officer.

·        Manage the disposal of kit through the relevant disposal company to ensure no data breach through recycled equipment.

 ·        Oversee the day-to-day management of the teaching and learning systems we have in school (MS Teams, Edulink etc.).

 Other Responsibilities:

·        Attend meetings as required.

·        Participate in professional development opportunities, willingness to develop additional skills and expertise.

·        Keep up to date with current educational developments and legislation affecting ICT operations within your area of responsibility.

·        Contribute to school development through identified communication and consultation channels.

·        To respect the confidential nature of information relating to the school, students and customers

·        Be aware of and support difference and ensure equal opportunities for all.

·        Contribute to the overall ethos/work/aims of the school.

·        Develop constructive relationships and communicate with other agencies/professionals.

·        Be aware of safeguarding and promoting the welfare of children and to report any concerns in accordance with the school’s safeguarding policy.

·        To comply with the school’s Health and Safety policy and statutory requirements

·        To undertake any other duties not detailed above commensurate with the level of the post.