Admissions Assistant

Reporting

The Admissions Assistant will report to the Head of International Admissions Centre at Abbey DLD Colleges HQ.

Job Purpose

A key member of the admissions team, the post holder will be the first point of contact for all admissions queries and responsible for providing excellent customer service and a high standard of administrative support to the International Admissions Centre (IAC). The ability to multi-task with a keen eye for detail are essential for this role.

Key responsibilities

• Answer phone calls and respond to any admissions queries.
• Collect and maintain all data on enquiries and applications pertaining to recruitment
• Data entry – check and upload student documents to the colleges’ data management systems (SIMS) efficiently and accurately.
• Support admissions team with maintaining student electronic files
• Archive customer data in the Admissions inbox
• Perform administrative duties as required by the IAC team members

Skills and attributes

• Excellent computer skills with fluency in standard programs such as Microsoft Word, Excel, and Outlook.
• Attention to detail and accurate data management
• Strong cross-cultural awareness and strong interpersonal skills.
• Demonstrated ability to effectively multi-task in a fast-paced environment
• Commitment to work flexible hours as workloads increase and decrease during the year

Experience required

• Experience in general office, clerical, or admissions environment
• Experience working high volume of data
• Experience in a customer service role