Admissions Manager

About Citizens School

At Citizens School, we are redefining education through a forward-thinking approach to school, where learners are empowered through our distinctive vision to "Inspire, Empower, Thrive." Our core values and unique approach revolve around four pillars: nurturing entrepreneurial mindsets, implementing inquiry-based learning, promoting transdisciplinary project-based learning, and ensuring that every learner is known and valued as an individual. We are dedicated to preparing learners for the challenges of the future by embedding real-world applications into every subject and encouraging each individual to explore and grow in a supportive and inclusive setting. 

The Admissions Assistant Manager plays a key role in supporting the admissions lifecycle—from inquiry to enrolment. This role requires a dynamic, people-oriented professional who can balance relationship management with operational efficiency. The ideal candidate will provide exceptional admissions experience for prospective families while ensuring seamless coordination across departments to achieve enrolment goals.

Key Responsibilities:

1.      Admissions Operations

·       Manage the end-of-end admissions process, including inquiries, school tours, applications, assessments, and offers.

·       Maintain accurate and up-to-date data within the school’s admissions system (CRM).

·       Support the Head of Admissions in developing and implementing strategies to meet annual enrolment targets.

2.     Relationship Management

·       Serve as the primary point of contact for prospective families, offering a warm, personalized experience.

·       Conduct campus tours, information sessions, and admissions events that reflect the Citizens ethos.

·       Foster strong relationships with feeder schools, corporate partners, and relocation agents.

3.     Marketing and Communications

·       Collaborate with the Marketing team to align admissions messaging, digital campaigns, and promotional events.

·       Contribute to the development of admissions materials (brochures, presentations, website updates).

·       Monitor and report on admissions trends, parent feedback, and competitor activity.

4.    Data & Reporting

·       Generate regular reports on inquiries, conversion rates, and enrolment progress.

·       Provide insights to support decision-making on marketing, retention, and forecasting strategies.

Qualifications & Experience:

·       Bachelor’s degree in business administration, Education, or a related field.

·       Minimum 3–5 years’ experience in school admissions or customer relationship management, ideally within a premium or international school setting.

·       Strong communication, interpersonal, and presentation skills.

·       Excellent organizational and time-management abilities with a keen eye for detail.

·       Proficiency with CRM and Microsoft Office Suite; experience with iSAMS or OpenApply is a plus.

·       A passion for progressive education and a genuine alignment with the Citizens vision and values.

Personal Attributes

·       Warm, approachable, and empathetic communicator.

·       Self-motivated, proactive, and results driven.

·       Adaptable to a fast-paced, collaborative, and innovative environment.

·       Committed to providing outstanding service and maintaining confidentiality.

How to Apply

• To apply, please submit the following documents:

• Completed Citizens TES Application Form

• Up-to-date CV with a recent photograph

• Cover letter outlining your suitability for the role

• Applications will be reviewed on a rolling basis. Early applications are encouraged.

• Start Date: Immediate

Safeguarding Commitment:

• Citizens School is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.

• Diversity & Inclusion Statement:

• Citizens School is committed to fostering a diverse, inclusive, and respectful environment. We value applications from all backgrounds, cultures, abilities, and perspectives, and strive to build a team where diversity is respected and celebrated.