Admissions Manager

School Context  

Devonshire House is a large co-educational prep school (550 on roll) in Hampstead, north London, on the cusp of a transformational period of positive change, intent on offering an outstanding education in every sense for its pupils and their parents. The school has just acquired a fifth building, giving more scope for outdoor play and sport, as well as doubling specialist teaching room capacity. The values of the school are unashamedly traditional, whilst its outlook on teaching pedagogy is very much modern. Devonshire House aims to recruit the best teachers and leaders available and retain them by providing an attractive package and huge scope for career advancement. This is augmented by its engaged governance as part of Dukes Education, which promotes inter-school collaboration and collegiality. 

Summary of the role

The post holder will be responsible for the Admissions Manager at Devonshire House School using systems such as Isams, Salesforce, Firefly. The post holder will work closely with the SLT and Head of Marketing, Admissions & Communications to ensure the compliance to all internal and external regulatory requirements at Devonshire House remains at a consistently high standard.

We encourage you to apply before the closing date as we reserve the right to arrange interviews and close this advert before the closing date if we receive applications from exceptional candidates.

MAIN DUTIES AND RESPONSIBILITIES

Customer Experience

• Provide approachable, welcoming, informative and seamless customer service to all prospective pupils, their parents and education agents, providing key information about the strengths of the school and answering questions from prospective parents.
• As the first point of contact for all enquiries, promptly answer the telephone or digital leads and ensure that they are all logged onto the school’s admissions system.
• Organise and host private tours and open events for prospective students and their parents and encourage enquirers to register for a place at the school.
• Assist the Head of Marketing, Admissions & Communications in engaging feeder Nurseries and Schools so that they are informed about the quality of our educational offering.
• Working with the wider Marketing and Admissions team to develop the new relationship between the nursery and the school.

Administration

• Prepare all admissions materials for Open Mornings and other school and college events.
• Represent the School at Open Morning events, greeting parents, and ensuring the smooth running of events on the day.
• Maintain regular Statutory reports such as the Admissions Register and Leavers and Joiners reports, and manage the process of on and off-rolling students from the school roll.
• Make follow-up telephone calls to all prospects following Open Mornings, tours and events to determine how we can help applicants with the next stage in their application.

Systems & Data Management

This role will play a critical role in leveraging Salesforce to streamline the admissions process, improve data accuracy, and enhance the overall efficiency of the school's admissions operations. They will work closely with various departments and systems to ensure a seamless flow of information and a positive experience for prospective students and their families.

• Maintain and update the Salesforce system to ensure accurate and up-to-date information at all times to ensure all Admissions data is kept within the Salesforce system.
• Use Salesforce to implement innovative marketing solutions through automation and other marketing systems such as Mailchimp.

Knowledge, Skills and Experience

Essential criteria:

·        Significant and recent experience of working in education administration with an excellent knowledge of admissions policy and procedures

·        Familiarity with the SITS/Isams/ or similar student records system

·        Ability to analyse data and produce detailed reports to the Head of Marketing, Admissions & Communication

·        Experience of successful delivery of large-scale admissions projects in a school setting

·        Excellent customer service skills

·        Knowledge of working with school databases such as ISAMS

·        Knowledge of CRM such as Salesforce (Preferable not essential)

Desirable criteria:

·        Enthusiasm for, and a high degree of competence in, the use of technology in an educational context

·        Previous leadership experience

·        Experience in a London prep school setting

Professional Qualifications and Continuing Professional Development

Essential criteria:

·        Undergraduate degree or equivalent qualification

·        Evidence of regular and broad CPD in relation to a school setting, relevant to the remit

Desirable criteria:

·        Appropriate school-oriented leadership training and qualification(s)

·        Appropriate training and qualifications

Personal Qualities

·        First rate interpersonal skills with the ability to communicate well with children and adults

·        The ability to effectively lead people with a range of personality types

·        To be able to work under pressure and to have the capacity for hard work. To be work efficient

·        Capacity for high levels of organisation and adaptability to changes in circumstances

·        High degree of emotional intelligence, especially the qualities of self-awareness and self-regulation

·        The ability to think strategically as well as tactically

Devonshire House Preparatory School is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. Devonshire House Preparatory School is an equal opportunities employer. If the candidate has lived in a country other than the UK for a period of 3 months or more since the age of 18, a foreign criminal policy check will be required irrespective of whether they worked in those countries.

The school may carry out an online search as part of our due diligence on the shortlisted candidates. This may help identify any incidents or issues that are publicly available online, which we want to explore with the applicant at interview. The online check forms part of the school’s wider safeguarding due diligence which aims to prevent and/or deter individuals who may be unsuitable to work with children from working in a school environment.