Skip to main content
Tes home
SearchBack to search
Admissions Manager

Admissions Manager

The Charterhouse Square School

London, City of

  • Expired
Job type:
Full Time, Permanent
Apply by:
15 February 2023

Job overview

The Admissions Manager will be responsible for growing the number of students in our school(s). This will be driven by delivering a distinctive, market leading and ‘surprising and delightful’ customer experience.

They will need to establish and inculcate a sales culture and mindset throughout the school starting with the school leadership and admission teams. Ensure the whole school understand their part in the organisations growth strategy through clear communication and interpersonal relationships.

Overall growth requires focus on both enrolments and retention of existing students


Key Responsibilities will include, (but not limited to):

  • Take responsibility for all aspects of the school’s admissions process and pipeline management with a view to optimising conversion at every stage of the pipeline, whilst supporting school teams to ensure retention levels are as high as possible
  • Ensure a retention approach exists for all ‘transition points’ within the school
  • Regular reporting & forecasting of data with accompanying insights and actions
  • Ensure the digital admissions experience is complemented by excellent follow up to provide a first class service for prospective parents.
  • Take the lead on conversion events including personal tours, open mornings
  • Ensure our global minimum standards for admissions are met (or exceeded)
  • Act as a key brand ambassador for the school, understanding the local market, the school’s value proposition, appreciating the needs of parents and pupils
  • Develop stretching annual enrolment targets (in conjunction with the Head of Marketing & Admissions and the Head of the school)
  • Regularly monitor feedback generated through various mediums (mystery shop, online chat, WhatsApp, Voice of the Parent admissions surveys, et al); and take action to improve the admissions service based on customer insight
  • Ensure a fast and quality response to individual parent feedback is given and in line with our published minimum standards
  • Build relationships with feeder schools, estate agents, relocation agents, key partners, affiliates and influencers in the local community to support enrolments
  • Work closely with the overseas recruitment team and ensure compliance on visas and immigration, regulatory inspections and reporting to the local authority
  • Support the Admissions & Marketing team to deliver first class customer experience to internal and external customers/colleagues
  • Lead the relations hip with external agency’s (estate agents, clubs, associations etc)
  • Ensure that the department is always appropriately resourced
  • Maintain a close and effective working relationship with other key colleagues including the School Operations Manager and SLT, the teaching community and support staff. As well as the POD team, SSC or SCP


The ideal candidate will have:

  • Be a nice person who is immediately likeable and can relate easily to others
  • Enjoys and is energised by interacting with others
  • Able to operate with autonomy and authority – should have good gravitas
  • Excellent interpersonal and communication skills including the ability to deal with people on all levels with sensitivity, tact and diplomacy
  • High level of numeracy and the ability to understand, manipulate and interrogate data to understand patterns, trends and gain commercial insight
  • Ability to manage multiple stakeholders and work well within a team
  • First class organisational and administrative skills
  • Ability to remain calm under pressure and work to tight deadlines; systematic approach to tasks, with attention to detail
  • Confident and adept in use of Microsoft applications e.g. Word, Excel and various database systems
  • Good levels of accuracy & attention to detail with own and others tasks
  • Overall successful track record but with failures along the way
  • Prior experience of managing direct customer contact ideally in sales and customer service
  • Previous experience of working in a complex, busy, service-driven environment
  • Experience in use of customer database, customer relationship management tools and digital/online platforms
  • An understanding of the highly competitive schools marketplace would be an advantage


Diversity and Inclusion:

We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races. We have an unwavering commitment to being fair, inclusive and equitable in our recruitment process.


Safeguarding Responsibilities:

• To comply with safeguarding policies, procedures and code of conduct

• To demonstrate a personal commitment to safeguarding & student/colleague wellbeing

• To ensure that safeguarding concerns or incidents are reported appropriately in line with policy

• To engage in safeguarding training when required

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

Cognita is committed to preserving and promoting equality of opportunity in all aspects of the conduct of its business.

No member of staff or any applicant for employment with Cognita will be discriminated against, harassed or victimised because of their personal characteristics. Cognita expects all staff to comply with the letter and the spirit of its policy.


How to Apply:

If this sounds like you, we encourage you to apply by submitting an application.

Applicants must submit a completed Cognita application form. All applications should be submitted to recruitment@cognita.com by 5.00pm on Wednesday 15th February 2023.

About The Charterhouse Square School

Charterhouse Square School is a non-selective, co-educational, independent primary school for pupils aged 3 to 11, situated in the Barbican area of the City of London. 

Charterhouse Square School was founded in 1985 by original headmistress Jennifer Mason. In 2008, the school became part of Cognita, a worldwide group of schools founded by Sir Chris Woodhead, former head of Ofsted, which now includes over 65 schools worldwide. 

Headmistress

Caroline Lloyd   

Values and vision 

The school is proud of its academic success but places greater emphasis of creating the safe, nurturing environment that builds the self-confidence of the children and makes this possible. Pupils are taught that they matter and that they each have talents to celebrate, opinions to express and potential to explore. 

Schemes such as a “buddy” system, which see each new girl and boy paired up with one of the pupils from the top of the school, plays an important role in creating a supportive environment.   Charterhouse Square School aims to provide a welcoming, open atmosphere so that pupils, parents and teachers all come together to form a strong supportive community. 

School Inspection Service (SIS)

“The vision for the school and the high expectations the school has for its pupils are shared and fully understood by the entire school community. This vision allows all pupils and staff to excel. School leaders model effective and appropriate ways of working and the care and concern they have for staff ensures that they attract and retain excellent teachers and support staff.” 

View Charterhouse Square School’s latest SIS report 

Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.

Applications closed