Apprentice – IT Helpdesk

Salary: £15,434 p.a (Year 1 Apprentice). Full-time (37 hours per week). Full year. Fixed term for 18 months. Based at London Road Campus. IT Solutions Technician Apprentice – Level 3. 

As an IT Solutions Technician Apprentice, you’ll work within the Technical Services department to provide essential administrative support and day-to-day technical assistance to staff and students, while developing key skills in IT systems and helpdesk operations.

You’ll gain hands-on experience by working on real-world tasks such as managing user accounts, triaging IT support requests, maintaining hardware and software inventories, and supporting our digital learning environment. You'll also become familiar with a variety of business applications and IT systems – including Microsoft Office and our IT Helpdesk ticketing platform.

Alongside your practical work, you’ll study towards a Level 3 IT Solutions qualification as part of a structured apprenticeship programme, designed to support your learning and long-term career development.

To succeed in this role, you’ll need excellent communication, customer service, and interpersonal skills. You should have a keen eye for detail, strong organisational abilities, be able to plan and prioritise your workload effectively and be comfortable working as part of a team. An understanding of the importance of confidentiality and IT security is essential.

Shrewsbury College is Shropshire’s largest college and a designated sixth form offering sixth form college terms and conditions. 2100 A-Level students are taught at our Welsh and English Bridge Campuses in the centre of Shrewsbury with our London Road Campus offering a broad range of vocational and higher-level courses to 2400 16-18 year olds, 4000 adult students, 300 HE students and 900 apprentices. The college achieves excellent student outcomes and enjoys outstanding financial health.  The college was inspected in March 2025 and judged to be ‘Outstanding’.  As a result of continuing growth in student numbers we are looking to recruit outstanding colleagues who share our student centred ethos and commitment to excellence.

We are committed to safeguarding and promoting the welfare of young people and expect staff to share this commitment. As an employer we are also committed to promoting and protecting the physical, financial, social and mental health of all our staff. An enhanced DBS Check will be required for all the above posts, which are exempt from the rehabilitation of offenders act 1974 and related amendments. As an equal opportunities employer, Shrewsbury College welcomes applications from all sections of the community and is proud to be a Disability Confident employer. We actively encourage and support applications from disabled candidates. Where applicants meet the minimum criteria for the role, we will offer an interview whenever practicable in line with the terms of being a Disability Confident employer.