Box Office Assistant

The Yehudi Menuhin School, a specialist music school based in Stoke D'Abernon, Cobham is seeking a Box Office Assistant to provide ad hoc support in the Box Office when needed.

This is a zero hours position. The hours are 9.30-15.30 on a Friday (with a 30-minute unpaid lunch break). Flexibility is required to work evenings or weekends when events are taking place.

The salary for this role is £13 per hour.

The Key Duties and Responsibilities are as follows:

To assist in the running of the Box Office in the Menuhin Hall.

• Answer all queries on the Box Office dedicated phone line promptly and efficiently.
• Assist in mail-outs for events.
• Take bookings for ticket sales for all events within The Menuhin Hall.
• Liaise with staff regarding bookings and reserve seats as required by the school.
• Assist in the processing of all payments for tickets and bookings.
• Help organise the printing, collection and distribution of booked tickets.
• Ensure that the Box Office is neat and tidy at all times.

To assist the Hall Team with the general running of the venue.

• Provide administrative support when required.
• Assist with the Steward packs before events.
• Liaise with the Production Manager regarding all special seating requests.
• Assist in making sure that the Hall is maintained and presentable after every event.
• Maintain a Lost Property Register and organise the disposal of unclaimed items.
• Be able to work as part of a team and independently, showing flexibility to assist colleagues at busy times.

Any other duties which are reasonable at the request of the Head.

The following competencies are required for this position:

Essential Competencies

• Experience of working in a professional setting and successfully meeting individual and team objectives.
• Excellent administrative and organisational skills, with the ability to prioritise your workload without constant supervision and show initiative and drive.
• Attention to detail and an unwavering commitment to ensuring all administrative tasks are completed to the highest standards, in service of the team’s objectives.
• Ability to build positive, ongoing relationships with colleagues, both within the team and across operational boundaries - demonstrating tact, emotional intelligence and the ability to work collaboratively to reach mutual goals.
• Excellent communication skills, both in writing and in person, and the ability to represent the School and Hall to all potential customers and supporters.
• Ability to identify and analyse problems and suggest creative and deliverable solutions.
• Ability to identify current knowledge level and skills set, and areas requiring development with a commitment to ongoing improvement.
• Ability to handle customer phone calls and emails efficiently and courteously.

Desirable Competencies

• Experience working for an arts organisation or charity.
• Proficiency in using ticketing software such as Spektrix.

Further information about the role can be found in our Candidate Information Pack.

If you feel you are a suitable candidate and interested in applying, please complete our application form.

The closing date for applications is Friday 31 January and interviews to take place will be confirmed.

Your application form should be completed in full and submitted along with a covering letter addressed to the Head, Dr Robin Harskin. Early applications are encouraged, and the School reserves the right to close the application process early should a suitable candidate be found.

The Yehudi Menuhin School is committed to safeguarding the welfare of children. The School is registered with the DBS and successful applicants will be required to complete successfully the Disclosure Procedure at Enhanced level. It is an offence for a person barred from working with children to apply for this post.

The Yehudi Menuhin School is an Equal Opportunities employer and welcomes applications from all sectors of the community.