Cloud Services Manager

Location: Manuka, Canberra
Employment Type: Full-time, permanent
Salary Range: Grade 7 $155,907 - $168,549 (based on skills and experience) plus superannuation
Start Date: April 2024
Closing Date: 11.55 pm, Tuesday 9 April 2024

Catholic Education, Archdiocese of Canberra and Goulburn (CECG) plays an integral role in education in the ACT and NSW, operating 56 Catholic Systemic Schools and nine Early Learning Centres.

The Catholic Education Office is committed to workforce diversity and creating inclusive workplaces. We welcome applications from suitable candidates from all diversity groups to support our system of schools and early learning centres in the delivery of quality education outcomes for the students in our care.

About the Role

The Cloud Services Manager plays a pivotal role in managing, deploying, and maintaining our critical Azure and Microsoft 365 (M365) environments at enterprise scale. Servicing over 25,000 users across 65 sites your responsibilities will include ensuring optimal performance, resilience, security, and user experience across these platforms. This position involves collaborating with internal technology teams, business partners, and vendors.

• A positive and collaborative workplace culture
• Attractive remuneration package with access to salary packaging
• 24 weeks of paid parental leave (maternity/adoption) 
• Up to 14 weeks of paid parental leave (paternity/non-initial primary carer leave) 
• Support for professional development and study opportunities 

Key Responsibilities

• Work closely with IT management, IT engineering, and vendor operations teams.
• Guide activities in all phases of the implementation and support process.
• Ensure proper development of requirements, technical specifications, and documentation.
• Adhere to change/release management processes and guidelines.
• Track progress and escalate issues as needed.
• Assume responsibility for resolving risks or challenges impacting delivery timelines.
• Ensure that backups continue to be created, monitored, regularly tested, and managed appropriately.
• Ensure that incidents, outages, and other issues are resolved in a timely and managed fashion collaborating with teams and stakeholders,
• Ensure the Change Management process is followed, and the requirements of the Project Lifecycle are fulfilled.

Essential Criteria

• Significant experience working in a medium to large enterprise delivering ICT architecture and management services in the Azure and M365 areas.
• 5+ years of experience managing a cross-functional Azure and M365 team in a highly complex enterprise-scale environment.
• Proven track record of delivering projects on time and on budget.
• A proven track record of performing architecture reviews and implementing the outcomes.
• Experience deploying and managing Sentinel and Intune.
• Experience deploying AI-based applications and platforms including CoPilot and Azure OpenAI.

Please refer to the position description for in-depth details regarding the position duties, criteria, and skill set required.

Application Process

Applicants will be required to submit a current resume and cover letter addressing the essential criteria outlined above. The cover letter should be at most three pages.

Further information about the role and Catholic Education, Archdiocese of Canberra & Goulburn is available on the website.

If you have any questions about the role, contact Amy Tallon, People & Culture Officer, at 0459943831 or email at amy.tallon@cg.catholic.edu.au.

Please note that only people with the right to work in Australia should apply for this position.

Recruitment Agencies – Catholic Education, Archdiocese of Canberra, and Goulburn, endeavour to fill our vacancies through our direct recruitment platforms and channels wherever possible. If we need the assistance of a recruitment agency, we will contact our preferred providers.