Communications & Front Desk Coordinator

Masterminds, Dubai’s leading early learning center, is recruiting for a Communications and Front Desk Coordinator.

Our parents refer to us as the “Harvard of Preschools.” Masterminds staff are expected to follow high standards of personal achievement. 

As the first point of contact, the Communications and Front Desk Coordinator will deliver the first impression of our brand. You need to be a highly motivated, dynamic individual with excellent communication and inter-personal skills. The candidate's ability to prioritize and remain focused under pressure is testimony of their flexibility, adaptability and change responsiveness.

Essential Requirements 

• Spoken and Written fluency in English
• Flexible, hands-on and capable of multitasking 
• Able to work well under pressure
• Highly organized  
• Good problem solving skills  
• Confidentiality is paramount
• Confidence is an essential attribute required for both internal and external communications

Core Responsibilities 

Communication and Marketing

• Distribute brochures and registration packs to interested parents
• Conduct parent tours that lead to enrolment
• Provide initial brief about school concept to prospective parents on the phone and in-person; refer serious parents to Director for further information
• Address queries from existing parents, including passing communication from/to teachers
• Manage social media (Facebook, Twitter, Instagram), including taking / collecting photographs and videos and developing content in-line with the communication strategy
• Collate, file and maintain permissions lists (i.e. media consent forms)
• Coordinate with advertising, PR and digital agencies
• Devise creative ideas and avenues to generate new parent leads

Front Office

• Receive incoming telephone calls and redirect as necessary
• Screen visitors in-line with the security policy and adhere to guest registration procedures
• Welcome visitors and parents and call the appropriate people to assist them
• Confirm all appointments, meetings and cancellations as necessary
• Schedule after school activities
• Organize internal events (e.g. Halloween, Christmas parties)
• Answer all parent queries within 24 hours
• Maintain Call Log and Visitors book