Customer Insight Analyst
.png%3Fprofile%3Demployer-logo&w=256&q=75)
Cambridge University Press & Assessment
Cambridgeshire
- Expired
- Salary:
- £27,900 - £36,300
- Job type:
- Full Time, Permanent
- Apply by:
- 14 April 2024
Job overview
The role of Customer Insight Analyst is a truly exciting role fit for someone who is passionate about analysing customer behaviour and market data to provide actionable insights.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
You will be responsible for applying analytical techniques and quantitative skills to generate a deep understanding of customer and market needs. Your work will contribute to the delivery of fresh insight that creates a competitive advantage for the English business by supporting the implementation, management and communication of customer and market research.
We are looking for someone who can create reports and dashboards to visualise the output of analyses and findings, specifically able to work with quantitative and analytical tools. You will work on a range of project types, including customer focused as well as supporting on market and competitor insight delivery.
Reporting to the Head of Insight (Brand and CX) and working in an empowering, supportive, and agile team of insight professionals you will support colleagues across the organisation to make research-informed decisions. You will champion the customer across the business and identify innovative ways of listening to and understanding the English language learning and assessment sector.
This is your opportunity to make an impact and ensure the customer is at the heart of our decision making and strategic planning. If this opportunity sounds like a fit for you, we'd love to hear from you.
About you
You are a highly collaborative, outcomes orientated individual with experience working in an insight, research or related role and a focus on detail and quality.
You are someone that is committed to personal growth and improvement, seeking out challenges and opportunities to improve personal capabilities, and display innovation and leadership across the business when it comes to research approaches, communication, and influence.
You will be confident working with multiple teams, interacting with both internal and external stakeholders, through various digital channels as well as face to face, in a proactive and responsive manner. Colleagues will describe you as personable, professional, and dedicated.
Your organisational skills are exemplary, and you will be able to quickly adapt to new, challenging situations and deadlines. The integrity of insights will be a key consideration of everything you do, and you will work to ensure business decisions are based on robust, valid data.
You will have experience working with and analysing data sets to delivery engaging insight and recommendations. In addition, you will be able to work independently and manage projects from beginning to end. You will have a couple of years' work experience in an insight or related role requiring analytical thinking, report writing and the ability to summarise findings.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being 14 April 2024 and interviews are scheduled to take place week commencing 22 April 2024.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
About Cambridge University Press & Assessment
- Cambridge University Press & Assessment
- The Triangle Building, Shaftesbury Road, Cambridge
- Cambridgeshire
- CB2 8EA
- United Kingdom
The Cambridge University Press & Assessment Group is a department of the University of Cambridge. We have three exam boards – University of Cambridge International Examinations (CIE), University of Cambridge ESOL Examinations (Cambridge ESOL), and OCR. We are a not-for-profit organisation.
We're proud of our 150 years heritage and the expertise that it has given us. Cambridge University Press & Assessment operates and manages the University's three exam boards.
The world's largest provider of English language curriculums and qualifications for young learners and adults.
The world's largest provider of international programmes and qualifications for 5 to 19 year old learners.
OCR is one of the UK's biggest exam boards offering academic and vocational curriculums and qualifications. Whether you are building new IT systems, supporting our customers or developing one of our new qualifications, every person at Cambridge University Press & Assessment is making a difference. Being part of the education of eight million candidates, in over 170 countries every year, means we are opening doors to a better future every day.
We aim for these values to be at the heart of everything we do
And we believe actions speak louder than words when it comes to demonstrating this. We think we’re great people to work with, but then maybe we’re biased! What we are certain about though is that if you join Cambridge University Press & Assessment you’ll be surrounded by talented people with diverse backgrounds and skills, working together in a friendly and supportive way.
Real development opportunities
We have ambitious plans to become the leading world authority on assessment. It matters to us that people rise to bigger challenges and reach their potential. As your ambitions and interests grow there will be opportunities to move around the business and gain new skills.
We’ll expect you to take responsibility for fulfilling your own potential, and we will provide you with the training and development opportunities to manage this.
Did you know that we are not only based in Cambridge?
We also have a site in Coventry, as well as a number of other smaller offices around the UK and Overseas
- Staff discounts at many retailers both online and in-store.
- Cambridge University Card - providing access to a number of university facilities such as the University Library and discounts at the Cambridge University Press bookshop.
- Season Ticket Loan - for travelling by rail or bus.
- Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.
- Family friendly enhanced benefits when you might need them such as maternity and paternity and childcare vouchers.
- Limited access to nursery and play scheme places (waiting list in operation).
In addition to…
- Generous pension scheme.
- Performance related pay.
- Subsidised staff restaurants.
- At least 36 days holiday (including bank holidays).
Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.