Customer Service Apprentice - Apprenticeships

Customer Service Apprentice – Apprenticeships x2 

PS2264 

Salary: £11,576 per annum 

Contract Type: Full Time, 37 hours per week, 52 weeks per year, Fixed term for 18 months. 

Location: Paignton, Devon 

We are recruiting for two apprentices to support the Apprenticeship team with providing high levels of customer service to internal and external stakeholders and meeting and greeting of potential apprentices.  

You will take internal and external enquiries providing exceptional administrative and customer service support and have daily duties which will involve working closely with staff across college. You will be provided with supervision and support.  

The postholder will participate in a formal training course, undertaking Level 2 Customer Service Apprenticeship. 

The successful candidate will have Maths and English or equivalent at grade 2 or above, with excellent IT skills and the ability to communicate with staff and the public on the phone, face to face and via email. You will need to be reliable, enthusiastic and driven to achieve your apprenticeship.  

At South Devon College we are passionate that excellent teaching and learning can transform lives. We seek to achieve at the highest levels and welcome staff who share our drive for success. 

In return, you can expect access to an exciting range of training, apprenticeship and opportunities for degree level study alongside your work to keep you at the top of your game, as well as generous holiday allowance of 25 days pro rata and a strong emphasis on work-life balance.   

The staff at South Devon College are truly inspirational and this is a reflection on the whole College culture of continuous improvement and support for all of our students and communities. We hold the prestigious Investors in People (IIP) Platinum accreditation, the highest level awarded by the people management standard. This prominent distinction confirms the College’s status as not just a leading Further Education College, but also as a top employer in the country, as it joins the top 7% of accredited organisations across the UK. 

We aim to provide our learners with excellent teaching and learning. Our staff are highly adept at working with and developing skills and knowledge in learners from different backgrounds.  Our staff have consistently high expectations of all students and generate high levels of enthusiasm for participation in, and commitment to learning. 

A South Devon College Apprenticeship lasts 12 OR 18 months, during which time you will earn and learn with practical on-the-job-training, gaining real experience, with real responsibilities to allow you to develop your skills and talents - but don’t worry our experienced team will be on hand to support you all the way. As part of this superb opportunity, you will gain formal qualifications and take your first step on the road to success.  

Our staff are integral to maintaining our passion and high-performance levels, and we reward our staff for this. Our benefits are designed to encourage a healthy work-life balance, and include: 

• Above average apprenticeship pay rate; 
• 25 days annual leave including the option to purchase additional holiday      
• days;  
• Christmas Closure of up to 2 weeks in addition to annual leave entitlement;  
• FREE Parking Permit or FREE Stagecoach Bus travel, which can be used year round on alternative routes  
• Access to a wealth of training, apprenticeships and funded higher education opportunities as well as dedicated training days;  
• Local Government Pension Scheme Employer pension contributions of 16%  OR Teacher’s Pension Scheme Employer contributions of 23.68%;  
• Hybrid and flexible working patterns;  
• Free fitness suite facility membership, onsite hair and beauty salon, access to a wide range of catering facilities, outdoor gym and free eyesight tests;   
• Major supermarket and high street employee discount schemes including TOTUM Student Card;  
• Life Assurance (if member of pension scheme);   
• On Site Nursery (Mama Bears);    
• Employee Assistance Programmes;  
• Fantastic Progression Opportunities. 

Closing Date: Midnight Sunday 12th November 2023 

Interview Date: 15th November 2023 

To apply and for a full job description please visit the Jobs page of the South Devon College website www.southdevon.ac.uk/jobs. Please do NOT send CVs, we only accept applications via the relevant form on our dedicated recruitment website. 

We offer hybrid and flexible working patterns and welcome applications from people who wish to apply using these options. 

Please note that you will be required to be in possession of an Enhanced DBS Certificate or be willing to undertake an Enhanced DBS check as a condition of employment at the College. 

This College is committed to Safeguarding/Prevent and promoting the welfare of learners, including children and young people, and expects all staff and volunteers to share this commitment.