Delivery Officer for London Apprenticeship Team

Welcome to Ada!

This is your opportunity to join a dedicated team who are committed to providing the best possible education and learner experience for our apprentices.

Ada, the National College for Digital Skills is a specialist digital skills college training and developing diverse higher-level apprentices into fantastic roles in the tech sector and transforming their lives in the process. Our mission is to educate and empower the next generation of diverse digital talent.

We are now building our team in preparation for further growth in 2023. We are looking to recruit someone inspired by Ada’s mission and energised by the chance to play a key role in scaling up our work and impact in the region.

We’re looking for an individual to provide an exceptional business support service to our apprentices, lecturers and wider stakeholders. As a key member of our delivery team, your expertise will help to deliver an outstanding learning environment for all.

The successful candidate will be a committed team player with excellent organisational and administrative skills. You will have experience of delivering outstanding customer service and possess the ability to develop relationships across the college.

This is a hands-on and varied role but the key elements of this include participant enrolment, data management, dashboard maintenance, system administration and administration. The post-holder will be detail-oriented, numerate and a great team player.

We are a supportive organisation which will help you achieve your goals through support and development opportunities.

Main Responsibilities including but not limited to

Administration

• Be the first point of contact for Ada’ s apprenticeship team. Welcome learners on site and proactively manage relationships within the Apprenticeship Team the Sixth Form Team and with external stakeholders
•  Support with office management for the apprenticeship team; to be proactive with all emails and other communications received from stakeholders (Freshdesk system); contribute to the development of office systems and processes
• Support with the management of learner data including attendance (REMS) and progress (OneFile), working closely with the Compliance Manager and data team to ensure we are compliant with the ESFA.
• Prepare clear communications for apprentices and employers on delivery schedules and key milestones
• Support with delivery timetables and calendar management
• Provide other administrative and project management support as needed both in our London campus and remotely (this could include supporting lecturers with the set up Google classrooms and with the classroom logistics)
• Submit registers and be proactive in communicating with missing or late apprentices
• Take responsibility for the apprentices journey together with the wider team
• Be conscious of apprentice safeguarding concerns and assist the team in implementing a support plan.

Data and systems management

• Update key team dashboards with latest information
• Upload documentation into key systems such as OneFile and REMS
• Help with enrolment process and its compliance 
• Support alignment with our team in the North West

Site management & health

• Health and safety; managing site access; acting as Fire Officer; organising risk assessment; conducting facilities inductions for all our new starters
• Administer first aid if needed (training provided)

Other Responsibilities:

• Provide additional support to apprentices including ad-hoc troubleshooting, 1:1 support
• Engage with the wider Ada team to share best practice and contribute to a culture of collaboration and support
• Be aware of and comply with the safeguarding policy, code of conduct, regulations and policies of the College and its commitment to equal opportunities.

The Person

Essential:

• Experience of operations and of administrative systems
• Very good ICT skills - Proficient in GSuite/MS Office
• Good numeracy/literacy skills
• Outstanding organisation skills with the ability to prioritise effectively
• A commitment to Ada’s mission and values and a passion for enabling everyone, regardless of background, to flourish and reach their full potential

Desirable:

• An awareness of apprenticeships and the apprenticeship landscape
• An interest in or willingness to learn about the digital technology landscape and digital skills ecosystem

Personal Qualities, Aptitudes and Skills:

• Excels under pressure, maintaining a calm demeanour even when priorities shift
• Proactive problem-solving ability
• Adaptable and patient, able to manage many priorities at once and resolve concerns with empathy and compassion
• An innovative self-starter, excited by the prospect of being involved in growing Ada and its impact.

Safeguarding

Ada, the National College for Digital Skill is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The post holder will be subject to enhanced Disclosure and Barring Service (DBS) checks and references will be sought from previous employers prior to commencing employment.

Equal opportunities

Ada, the National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths.

Applicants with disabilities

Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact our HR Department.

Variations to this Job Description

This is a description of the job as it is at present, and is currently at date of issue. The job description will be reviewed and updated as necessary to ensure that appropriate revisions are incorporated, and that it relates to the job to be performed.

Sponsorship

Sadly we are unable to offer sponsorship for this role so can only accept applications from candidates who already have the legal right to work and remain in the United Kingdom.

How to apply

Shortlisted candidates will be invited to an initial phone conversation about the role followed by a panel interview.

If we receive a high volume of excellent applications we reserve the right to stop advertising this role before 6 December so early applications are recommended.