Exams Administrator Apprentice

To learn how to provide administrative support to a team, and to apply the skills in a busy office environment whilst working towards a Level 3 in Business Administration. The post-holder will be trained to provide professional administrative support within examinations team and wider business support, including but not limited to the management of information systems, resources, on-line exam suite, and to develop a working knowledge of awarding bodies and their regulations to deliver a high quality, flexible and consistent service. The post-holder will learn to operate proactively and independently and to exercise a high degree of efficiency and attention to detail in dealing with multiple complex tasks.

The post-holder will frequently act as the first point of contact for the team, consistently acting as a positive ambassador for the College Group. The post-holder will be an enthusiastic and resourceful team-player with the ability to operate discreetly and develop a customer-focused approach.

Key Responsibilities

• Deliver a range of administrative and customer services which may include some or all of the following tasks:
•  Administrative support through word processing and maintaining databases including Pro-solution, SharePoint and trackers.
•  Management of the diary for examinations and associated tasks, from basic scheduling to co-ordinating logistics such as room and invigilator availability.
•  Support Exams Officers with day-to-day administration tasks, such as data entry and logging certificates.
• Act as first point-of-contact for the examinations office, responding to queries within the College’s existing quality standards and procedures and maintaining a high level of customer service within the function.
• Act as a positive ambassador for the College Group, maintaining a professional and positive image within the organisation and to external stakeholders.
•  Participating in cross-college activities such as enrolment, summer recruitment, exam invigilation etc as required. 
•  Comply with the College’s financial regulations and other standards for procurement/asset management.
• Ensure the accuracy and confidentiality of information held within the exams office and comply with data protection protocols and relevant policies as appropriate.

Skills, Knowledge and Expertise

Essential: 

•  Level 2 qualification, including Maths and English or relevant experience
• Good communication skills, oral and written
•  Good organisational skills – pays attention to detail and follows through
• High level of discretion 
• Strong interpersonal skills 
•  Experience of working with customers or as part of a team in a busy, fast-paced environment
• Ability to work independently to a high standard, taking accountability and ownership for mistakes and a commitment to self-reflection and learning 
• Good communication, relationship management and influencing skills, works well as part of a team 
• Ability to work to tight deadlines and multiple priorities
• Positive personality – calm, self-motivated and driven to achieve results through positive role-modelling and common sense practicality 
• Innovative and creative – ready to problem solve 
• Personal qualities of integrity, honesty, transparency and commitment to/ownership of the mission and values of the College 
• Resilient – ability to work calmly within a high pressure environment and deal with fluid situations 
• Must be committed to their own CPD 

Desirable: 

• Experience of working in a college business support or exam function 
• Diary management experience 

Benefits

We really care about our people. As a member of College staff, you will have access to a wide range of benefits, wellbeing services and opportunities for professional development.

These include:

• Generous annual leave - We offer the highest holiday entitlement in the City Region
• Competitive salary - Our salaries are the highest within FE in the City Region
• Access to our Employee Benefits Platform, offering hundreds of discounts and savings
• Wellbeing support - Access to a free, independent and confidential 24 hour counselling support, as well as general wellbeing and lifestyle support through our platform and app
• Pension Scheme - Excellent pension provision, with memberships of Local Government Scheme, Teachers Pension Scheme and Aviva, depending on the role.

About The City of Liverpool College

The City of Liverpool College is the largest further education college in the Liverpool City Region. With more than 600 members of staff, hundreds of courses, five campuses and over 10,000 students, we are at the forefront of education in our region. 

We proudly scored GOOD in our 2024 OFSTED inspection, with several areas graded outstanding. Ofsted described our student experience as “transformative and life-enhancing”. 

We’re committed to supporting every student to achieve and progress with the skills and expertise they need for their next step. We couldn’t do this without the people who make this happen every day – our brilliant staff.