First Line IT Technician (Ed Services)

Working as part of a small-dedicated team within a group of our Academy sites. You will be primarily dealing with 1st line IT support issues within your group of academies. Picking up their 1st line IT support issues and assisting their staff and students with IT issues. You will also work across other schools supported by the Trust when needed providing a professional, customer focused service and support.

As the first line of support to our customers, you will need to have a calm and professional attitude to support. You will meet our customers in person as well as over the phone or by e-mail. You will work with the helpdesk system to report issues, taking ownership of tasks to ensure they are followed up, completed and communicated with the customer throughout, covering a wide variety of IT areas from local and remote user issues, networking and cloud service queries.

You will make a major contribution to the successful management of the IT systems managed by the Trust’s IT services team, ensuring the smooth running of the systems and strive to assist all users to operate at optimum efficiency in the delivery of ICT.  This is an investigative and customer facing role, which requires good communication skills, problem solving techniques and a pro-active attitude to work.

This is a great chance to develop your career by making your mark with this friendly, dynamic and growing enterprise. It really is an exciting time to join our Managed IT Services team. The Trust is growing quickly with plenty of opportunities to develop your own skills and advance through your career path with us.

The successful applicant for this role must hold a valid driving license and have access to their own vehicle.

The post holder will have a shared responsibility for the safeguarding of all children and young people.  The post holder also has an implicit duty to promote the welfare of all children and young people. It is a requirement of the role to work within the school’s financial regulations. The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. All staff will be subject to an enhanced DBS check.