Front Of House and Parent Liaison Officer - Regent International School

Main Accountabilities:

Answer, screen, and forward any incoming phone calls while providing basic information when needed

Provide office support services in order to ensure efficiency and effectiveness within the School

 Liaising, communicating, and nurturing enrolled family relationships as per the Lifecycle of School Engagement Infographic.

Maintain open lines of communication to existing parents to ensure their concerns, complaints, and compliments feedback are handled effectively, efficiently, and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required.

Maintain communications with existing parents, handle queries and be the liaison between other school personnel and departments.

Coordinate parent/community events in order to engage parents in school activities and celebrations.

Assisting in the Induction process via introduction by welcome packs and regular touch base calls

Acting as the first point of contact for all parental complaints by monitoring, following up, and escalating concerns as required.

Being versed in the rules and regulations of the Ministry of Education and  KHDA 

Attending weekly FOSS/FRISS meetings to identify any queries, and concerns and conduct regular workshops and intervention sessions 

Monitor/screen/escalate all complaints –

Answering all inquiries, processing requests & logging in all information for walk-in inquiries onto the CRM

Notifying colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT, etc.

Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness, etc.

Filtering, re-directing incoming queries and concerns to the members in the Organisation related to academic & operational policies, protocols & processes & communicate on all matters related to:  age-appropriate year-group placement, the National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP, BTEC, GCSEs, ‘A’ Levels), Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups, Academic Events/Productions/Trips, etc.

Physically ushering new families to their next engagement in the Admissions & Induction & Departure Process

Coordinating Existing Student Transitions with relevant Phase

Supporting GLO on new student KHDA Student Registration & procuring required documentation

Assisting the Admissions Team on their R&Rs including:

Back-end data entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE), and data entry of information from Digital Forms (Entrance Assessment Form, Scholarship Form) etc

Record Keeping & Compliance – using & updating registers for:

Student Attendance

Evacuation

Student Absences & approval via the VLE

Student Lateness

Student Early pick-up

Call & Email & Survey Campaigns with existing families – 1 x Term

Undertake regular surveys of new parent views on enrolment process and other subjects of relevance and work with the marketing team to devise marketing and communication strategies for prospective parents at all stages of the admissions cycle

Alerting the Head of Phase / Principal to take necessary action on the existing families of possible withdrawal intentions

Supporting FCO Marketing by use of the relevant Digital Form to update Dubai Schools Market Study

Conduct Family Exit Interview by conducting initial meeting/phone call with parent

Receive and sort daily mail/deliveries/couriers

Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

Update appointment calendars and schedule meetings/appointments

Job specification:

Bachelor's degree in any discipline.

Good written & oral communication skills.

The candidate must have excellent customer service, negotiation skills & a flair for numbers.

Functional computer skills are required.