Front Office Manager

Runnymede College is a private non-denominational British school in Madrid offering a British education to boys and girls of all nationalities from the age of two to eighteen. The education offered follows the British National Curriculum.

Founded as a private school in September 1967, the primary school was inaugurated in 1987, and since 1990, the whole School has been located in La Moraleja, in the north of Madrid. The School is divided into Pre-Prep (Pre Nursery to Year 3), Prep (Years 4 to 8) and Senior School (Years 9 to 13).

Academic levels are high at Runnymede College. In June 2025, 57% of our students achieved A-A* at A level. This is particularly impressive when compared with the 48% of A*-A grades achieved at independent (private) schools in England this year. In addition, 67% of our pupils gained A*-A grades at IGCSE. Once again, this is a truly excellent achievement when compared with the 48% of A*- A grades at GCSE obtained in the English independent (private) school sector.

In the graduating class of 2025 83% of pupils going to the UK will be attending Top 10 universities (as ranked by the Sunday Times Good University Guide). Top-ranking UK universities welcoming this year’s graduates include Oxford, Cambridge, Imperial, UCL and LSE. Students in the US have already started their higher education at Harvard, Columbia, UPenn and Brown, amongst other excellent colleges.

A number of our students will be staying in Spain, at top-notch places including ICADE, IE and ICAI; others will continue their education elsewhere in Europe in world-leading institutions in France and Ireland. 

Join a rewarding and exciting learning environment, both within and beyond the classroom. Any candidate should be willing to play an active role in the co-curricular life of the school.

We are seeking a highly organised, proactive, and approachable individual to join our busy school office as Front Officer Manager for an immediate start.

This is a key front-of-house role, acting as the first point of contact for pupils, parents, staff, and visitors, and playing a central part in the smooth day-to-day running of the school.

This is a varied and rewarding role at the heart of our school community, ideal for someone who thrives in a dynamic environment and enjoys working with children and families.

Key Responsibilities

• Provide a warm, professional welcome as the first point of contact for pupils, parents, staff, visitors, couriers, and suppliers.

• Manage a high volume of daily phone calls and emails, responding efficiently and professionally.

• Maintain accurate pupil registers, including signing pupils in and out during the school day for illness, appointments, and authorised absences.

• Coordinate end-of-day pupil collection arrangements, ensuring safeguarding procedures are followed at all times.

• Liaise with the School Nurse regarding unwell pupils and contact parents/guardians as required.

• Communicate with catering staff to ensure dietary requirements and allergy information are accurate and up to date.

• Manage extracurricular activities (ECAs), including registering pupils, coordinating attendance registers with monitors, confirming collection arrangements with parents, and liaising with the Bursar for parent invoicing.

• Coordinate school transport arrangements, liaising with the bus company and monitors regarding routes, timings, and collection points, and updating relevant systems (e.g., BatOnRoute).

• Support the Events Coordinator in maintaining the School Calendar across internal systems and the school website.

• Book meeting rooms and support the organisation and delivery of school events.

• Arrange taxi bookings for staff and visitors.

• Manage incoming and outgoing post, including distribution.

• Order office supplies and coordinate school-wide paper orders.

• Act as a member of the Fire Safety Team, initiating evacuation procedures when required.

• Demonstrate a strong commitment to safeguarding and child protection, ensuring all concerns are reported in line with school policy.

Person Specification- Essential Requirements

• A good honours degree from a British/Spanish University

• Native-level English (preferably British) or Spanish national with native/bilingual level English.

• Excellent verbal and written communication skills in both English and Spanish.

• Previous experience as an Office Manager, Receptionist, or Secretary.

• Proven customer service experience.

• Strong organisational, multitasking, and problem-solving skills, with the ability to remain calm under pressure.

• Have excellent time management skills.

• Be confident using administrative systems and IT platforms.

• Child-centred, warm, and empathetic approach, with the ability to build positive relationships with pupils, parents, and staff.

• Professional presentation and manner.

• Trustworthy and discreet, able to build strong, respectful relationships within the school community.

• Flexible, proactive, and able to use initiative.

• Be able to work both independently and as part of a team.

• Have a clear understanding of safeguarding responsibilities within a school setting.

Desirable

• Previous experience working in an educational setting

• First Aid and/or Fire Safety training (or willingness to obtain)

What We Offer

• Immediate start.

• Permanent full-time contract.

• Working hours: 09:00–18:00, with a one-hour lunch break.

• Reduced working hours (09:00–15:00) during non-term periods (Summer, Christmas, and Easter).

• Annual leave in accordance with the Private Education Collective Agreement.

• Pension plan.

• Staff bus service from Madrid to the school.

Please complete the online application form and attach a copy of your CV and cover letter.

Final date for applications - Friday 27th February 2026

Only shortlisted candidates will be contacted and first round interviews will take place via Zoom on a rolling basis. The final round interview will be held face-to-face at Runnymede College in Madrid. The School reserves the right to make an appointment before the closing date if a suitable candidate is found. If you have not heard from us within six weeks of submitting your application, please assume you were unsuccessful this time.

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace. Hiring decisions are based on skills, experience and attributes required for the role. We welcome applications from all suitably qualified persons.

Runnymede is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including check with past employers and ACRO Criminal records Office.