Group Multi Sensory Support Manager

The Role:

As the Group Sensory Support Manager, you will play a pivotal role in shaping high‑quality sensory support across all campuses within the College Group. The college offers creative, vocational, and academic pathways, and you will work closely with curriculum teams there to ensure that d/Deaf students and those with sensory impairments have fully accessible and positive learning experiences. Your leadership will be key in coordinating specialist support, embedding best practice, and ensuring that students feel confident, empowered, and able to thrive.

Across the College Group, you will lead the daily operations of the Multi‑Sensory Support Team, ensuring that support is consistent, effective, and responsive to individual learner needs. You will work closely with Supported Learning managers, tutors, sensory support workers, external specialists, and local authorities to provide a seamless and well‑coordinated service. You will also be a visible role‑model for high standards in communication support—whether through signing (BSL/SSE), lip-speaking, or note‑taking—stepping in to provide cover where necessary.

This role involves balancing strategic oversight with hands‑on practice, ensuring not only those learners receive the highest standard of support, but that staff are confident, well‑trained, and equipped to meet the evolving needs of students with sensory impairments.

Key Responsibilities:

In this role, you will be responsible for leading and developing the Multi‑Sensory Support Team, ensuring high‑quality delivery and consistent standards across all campuses. You will oversee staff recruitment, training, deployment, and performance, and you will identify opportunities to enhance the service through innovation, quality improvement, and sector best practice. You will assess learner needs, advise curriculum teams, coordinate communication support for formal events, contribute to budget and resource planning, and provide accurate data and reports for senior leaders. You will also lead on staff awareness training, strengthen internal and external partnerships, and support students to develop independence, confidence, and self‑advocacy in their learning environment.

Who You Are:

• Level 3 Certificate in British Sign Language

• CSW qualification (Edexcel or equivalent) including modification, lip-speaking or note-taking experience

• A good standard of English, Maths, and IT proficiency

• Minimum 2 years’ experience supporting d/Deaf learners or individuals with sensory needs in education or similar settings

• Experience in line managing or leading staff

• Strong understanding of best practice in supported learning and sensory needs

• Ability to assess learner needs and plan appropriate support

What We Offer:

• Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS)

• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).

• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.

• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.

• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.

• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.

About New City College:

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.

Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.

Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.

We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.

We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.