Helpdesk Manager
Chesterfield College
Derbyshire
- £24,304 - £29,003 per year
- Expired
- Job type:
- Full Time, Permanent
- Apply by:
- 3 August 2020
Job overview
(37 hours per week/52 weeks per year)
Chesterfield College is seeking a customer-focused Helpdesk Manager to fill this newly-created role, leading our IT support function.
Passionate about people, process and service delivery, you will manage our small team of apprentice and experienced technicians; ensuring we engage positively and proactively with all our customers: owning, tracking and resolving issues.
You will combine an efficient and methodical approach to monitoring incidents, orders and assets, with the interpersonal skills to build strong working relationships with customers and be viewed as a safe escalation point if expectations are not met.
You will take pride in a job well done and will constantly look for opportunities to improve the service we provide, share good practice and promote a right-first-time culture; supporting the college's mission: Inspiring futures, changing lives.
For an application form and further details, please visit our Website at http://www.chesterfield.ac.uk/working-for-us Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once a suitable candidate has been appointed.
Closing date: 03 August 2020
Interview date: 11 August 2020
An offer of employment at Chesterfield College will be subject to an Enhanced Disclosure carried out by the Disclosure and Barring Service.
Attached documents
About Chesterfield College
Chesterfield College is a highly successful and vibrant College based in North Derbyshire with excellent pass rates and high student success levels. Our location is key to our success in attracting students from north and south Derbyshire, Buxton, Derby and South Yorkshire and Sheffield. Our free College buses make Chesterfield College a highly accessible and affordable choice for over 8,000 full, part time or HE students every year.
We have over 700 courses to choose from catering for a wide range of learners including foundation courses, A Levels, Apprenticeships, vocational (work related) and professional qualifications, diplomas and degrees. Many of our students go onto to University, further study or straight in to work.
At the core of what we do is making our students as employable as possible, providing them with life and work skills to get into work and achieve life fulfilment hence our mission statement. Equipping you with the skills and knowledge for progression and employment.
The College received a 'Good' Ofsted report in 2013 with inspectors also commenting that several aspects of delivery and support are outstanding.
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