Helpdesk Support Technician -ICT

We are seeking to appoint an enthusiastic and proactive Helpdesk Support Technician to join the IT Services Team. The role involves providing support to the IT Management Team and being responsible for providing first line technical support to academic and non-academic departments, as well as the general management of the help desk and undertaking routine tasks to promote the use of ICT.

The successful candidate will possess a solid understanding of computer hardware and software, along with a broad knowledge of Internet applications, networks, and operating systems.

Teamwork and initiative will be vital, as will the ability to quickly grasp the complexities of boarding school life and the needs of individuals and groups within this community. The capacity to communicate well at all levels will be essential, as will the ability to quickly gain an understanding of the roles and responsibilities of others.

In addition to a competitive salary, other benefits include complimentary lunch, defined contribution pension scheme, income protection and life assurance schemes.

Please note CV’s will only be accepted if submitted with a fully completed and detailed application form.

Concord College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. Child protection screening is undertaken which includes checks with previous employers and the Disclosure and Barring Service.

This post is exempt from the Rehabilitation of Offenders Act 1974. Our policy in relation to the recruitment of ex-offenders can be found on our website.