ICT Service Desk Technician
Leicester College
Leicester
- Expired
- Job type:
- Part Time, Temporary
- Apply by:
- 2 March 2017
Job overview
We are one of the largest Further Education Colleges in the UK with more than 21,400 learners studying with us on a wide range of courses. Our mission is to equip people with the skills they need to be successful in education, in work and business and in their personal lives.
This is an opportunity for a highly motivated, customer focussed Service Desk Technician to join our Service Desk Support Team. The team provides support for IT systems and telecoms services throughout the College and provides an extensive range of ICT facilities working within the ITIL framework for its diverse user community of College learners and staff.
You should have a minimum of a level 4 qualification in Computer Science or related subject or relevant experience in a Service Desk support role. You also need to demonstrate proven technical support experience, preferably within an educational setting.
Along with an analytical approach to problem solving, excellent customer service and communication skills the ability to work independently and as part of a diverse technical team across different sites are also essential.
Hours: Part Time. 22 hours per week. Weds – Fri.
Contract: Temporary position until July 2017.
You will have a good understanding of Windows and Mac Operating Systems, be able to set up Audio Visual equipment and undertake maintenance on interactive technology. Experience of the following is also desirable SharePoint 2013, Systems Centre Service Manager and Microsoft 2013.
If you decide to apply for this post, keep a copy of these details, as they will no longer appear on this web site once the post is closed.
Please note all vacancies close at midnight on the closing date specified.
We aim to complete shortlisting for this role within 5 days after the closing date. You will be contacted via the email address you provide on your application form as to the outcome of your application. Please remember to check your spam email box if you haven’t heard from us.
Please ensure you complete in full all sections of the application form as we do not accept CVs or other forms of supplementary information.
Closing date: 2nd March 2017
Interviews: Week commencing 20th March 2017
Job Specification and General Terms & Conditions of Employment - Job Specific
Principals Welcome
Safeguarding in Recruitment Policy
Applicant Guidance
Equality & Diversity Policy
About Leicester College
Curriculum area – Please select relevant curriculum area http://leicestercollege.ac.uk/subject-areas/
Attached documents
About Leicester College
Leicester College is a further education college complex and one of the largest of its kind in England, with 22,300 students on the school roll as of the most recent inspection. This is comprised of mostly adults on part-time courses, and around 4,300 learners aged 16 to 19 on full-time study programmes. The college employs over 1,300 people, and in recent years has invested £44 million in providing state-of-the-art facilities. There are three main three college campuses in the Leicester area, and several community venues. The city of Leicester has a population of 330,000, making it the largest city in the East Midlands region. A famous former alumni of the college is celebrity stylist Gok Wan.
Principal
Verity Hancock
Values and vision
Leicester College prides itself on giving everyone an excellent experience, offering exceptional study and social facilities in the heart of the city. Friendly and supportive staff are committed to putting learning at the heart of every decision made at the College. Close relationships with local and national companies ensure that the training offered is tailored to meet the expectations of employers and provide skill learners require for an increasingly competitive jobs market.
Ofsted
“The adult programme meets local needs effectively. This is particularly so for the large community ESOL provision and the range of courses that promote employability skills relevant to Leicester’s diverse communities. Adult learners are highly motivated and make good progress in vocational courses. For example, accountancy learners demonstrate analytical development of skills and knowledge related to their preferred choice of career.”
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