ICT Support Analyst

ICT Support Analyst

Ref: ME2324056A

Hours: 37 hours per week

Salary: In the range of £28,324 -£30,160 per annum (Dependent on skills, experience and qualifications)

Reporting to: ICT Services Manager (Desktop)

Primary Location: Northampton, Booth Lane Campus

Closing Date: Tuesday 30th April 20204

Interview Date: Tuesday 14th May 2024

About Northampton College

Northampton College is proud to be the leading provider of further education in the South East Midlands region. As a College, who have been rated by Ofsted as ‘good’ with outstanding features, we are committed to developing the professional and technical skills of our students, who are the workforce and leaders of the future.

The Team

The ICT Services team look after the installation and support of all lCT, Audio Visual and communications equipment over 3 different college sites. We are a busy department supporting our students and staff with over 4500 college owned client devices/computers. 

The Role

The ICT Support Analyst will be based at Booth Lane Campus and is an integral role within this busy team. The role will be providing ICT Support to staff and students at all three campuses as required. The post holder will have some technical responsibilities for critical computer systems. The post holder will be assisting with the installation, maintenance of ICT and Audio-Visual Equipment. They Will also be assisting with Networking and any other ICT related jobs. Travel between sites will be required and so a full driving licence and own vehicle is essential.

The Successful Candidate

• The successful candidate’s knowledge, skills, experience, abilities and qualities will include:
• Knowledge and Experience in a pc support environment.
• Knowledge of Windows image deployment (Microsoft SCCM for example).
• Working knowledge of Microsoft office and other Microsoft office applications.
• Knowledge and experience of Administering cloud technologies such as Microsoft office 365, Google Enterprise.
• Knowledge and experience of computer/laptop hardware repair.
• Knowledge and experience of Data cabling (Cat6, fibre optical).
• An ability to travel to other college sites when required. A valid UK driving licence and own vehicle
• Have good physical fitness with the ability to perform regular manual handling and climbing steps and ladders (Comfortable and safe working at height).
• Ability to communicate with a wide range of people in a demanding environment.
• An ability to effectively manage their time so that faults are cleared in a timely manner. Triaging noncritical faults to ensure the critical ones get resolved first.
• Ability to take on projects that will involve multiple.

Rewards and Benefits include

• 35 days annual leave, comprising 24 personal days, pro rata (1 September – 31 August), including 8 bank holidays and 3 closure days. The College reserves the right to designate up to 3 closure days per holiday year.
• Discounts through membership of the NUS, ranging from Student Prime (Amazon), to eating out, fashion, beauty, entertainment, technology and travel.
• Eligible to join the Local Government Pension Scheme (a defined benefit scheme including an employer contribution rate of 25.20%).
• Right to request flexible working from start date.
• Access to continued professional development.
• Free car parking and electric car charging facilities.
• Gym facilities.
• 24 hours per day, 365 days per year Employee Support Helpline.
• Enhanced maternity/shared parental and paternity schemes.
• Paid Compassionate Leave - up to five working days paid absence (in a rolling twelve-month period) on compassionate grounds in the event of bereavement or serious illness of a close relative)

If you would like to be a part of our successful team please go to https://www.northamptoncollege.ac.uk/working-for-us.html for further details on how to apply.