ICT Support Technician Apprentice

Duties: [To assist in:] 

• IT equipment and systems maintenance and upgrades 
• Providing desktop support to staff and pupils 
• Posting content to the school social media accounts and school website 
• Creating and managing Google workspace classrooms 
• Developing the IT skills of staff, governors and pupils 

Key Tasks:

• Prioritise, respond to and record IT issues/service requests (using Freshdesk)
• Contribute to the creation and updating of the IT knowledge base
• Support staff, governors and pupils in the effective use of school systems and software applications
• Install, maintain and repair IT hardware (where possible)
• Troubleshoot/fix IT user desktop problems
• Post content (produced by others) to the school social media accounts
• Assist in the creation and management of Google Workspace classrooms
• Contribute to the maintenance of the IT asset inventory
• Assist in the management and updating of the school website
• Assist with the installation of network upgrades including cabling
• Be aware of and respond to cybersecurity issues, helping to mitigate threats
• Undertake training provided by IT team members
• Contribute to team meetings re working practices, initiatives and plans
• Carry out basic administrative tasks
• Be aware of and act in accordance with safeguarding procedures, responding to any alerts or red flags in a timely and appropriate manner
• Support students in the setting up of devices necessary for school activities

Responsible to: 

Business and Operations Lead (ICT) and School Business Manager.

Contacts:

The postholder will work closely with the IT Support Team and will have day-to-day contact with staff and pupils across the school.

What we are looking for: 

Desirable experience:

• Working with a variety of software and hardware
• Knowledge of Windows and other operating systems

Skills and personal qualities:

• A keen eye and attention to detail with logistical problem-solving skills
• Clear understanding of and respect for confidentiality
• Ability to work under pressure, prioritise and meet deadlines
• Ability to work on own initiative as well as part of a team
• Strong organisational skills
• A friendly disposition and good sense of humour
• Ability to liaise effectively across a range of levels within the organisation
• Excellent communication skills
• Flexible and open minded
• Positive attitude to personal development and continuous professional development

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Future prospects: 

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.