ICT Technician, Croydon

Closing date:

Harris City Academy Crystal PalaceCroydon

Date posted:
Start date: September 2019
Contract type: Full Time
Salary: SCP 12 - 16 (Outer London) : £24,462 - £26,274 FTE + Benefits
Contract term: Permanent

We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the Academy Staff and Students.

Your opportunity

As part of Harris, you will join a community of staff dedicated to transforming education in London. With regular progression opportunities and outstanding CPD for support staff, there will be a wealth of opportunities for you to grow your career, whether at Harris City Academy Crystal Palace, in one of our other 46 academies, or in our central team. Our aim is to help you achieve your ambitions more quickly.

This role will be based at Harris City Academy Crystal Palace and will be line managed by a member of the Senior Leadership Team at the Academy. The role will also work closely with the Academies ICT Service Manager and the Central ICT team to provide an outstanding level of ICT support to the staff and students at the Academy.

What we are looking for

We look for talented individuals who want to be a part of transforming education in London, and helping create exceptional places of learning.

You will be able to demonstrate good knowledge and recent experience of:

  • Microsoft Windows 10, Office 2016, Office 365, Apple OS and desktop related software products. 

- Citrix, Virtual Desktops, LAN/WAN, TCP/IP, Anti-Virus, Internet Access and security solutions. 

- Administering AD login accounts, Distribution and Security Group membership within a Windows Server 2012 Active Directory. 

- Supporting Windows 10 PCs, laptops and tablets. 

- Supporting Apple products, specifically iPads and iPods in an educational or corporate environment. 

  • You must have excellent troubleshooting skills, backed by a clear, analytical approach to problem solving. 
  • You must be self-motivated, with a can do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment. 
  • Ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. 
  • You must be professionally presented flexible and adaptable and be able to handle the various pressures and demands associated with working in a highly customer focussed ICT support role. 
  • You need to be a confident communicator and your excellent verbal and written communication skills will enable you to confidently deal with all levels of stakeholders and internal colleagues. 
  • You will have significant, recent experience in a similar client facing, IT Service and Support role, preferably within a primary or secondary school.  

Please download the job pack for a full job description and person specification.

About Harris City Academy Crystal Palace:

Harris City Academy Crystal Palace is a pioneering academy for 1,300 students aged 11-18, and celebrated its 25th anniversary last academic year. The founding academy of the Harris Federation, it has three consecutive outstanding judgments by Ofsted, most recently finding the academy to be outstanding in every aspect in 2014. It is one of the most oversubscribed comprehensive schools in the country and in the top 5% for performance.

Why work at Harris City Academy Crystal Palace?

  • A long established and highly successful school: one of the most oversubscribed in the country and the top school in Croydon at Attainment 8 2017
  • As a Teaching School, we are able to offer all teachers an extensive programme of first class professional development and a vibrant learning community giving all the opportunities to excel.
  • All the advantages of a successful academy group, including a strong central team of support, teaching and leadership staff
  • Generous Harris rewards and benefits package

Come and see us in action: visits to Harris City Academy Crystal Palace are strongly encouraged and very welcome. Please call 0208 771 2261 or info@harriscrystalpalace.org.uk to arrange a time to come in or an informal conversation with the Principal.

The Harris Federation

Our academy is part of the Harris Federation, the leading large Multi Academy Trust in the country for both primary and secondary education. Harris has an unrivalled track record in raising standards and achieving success for the children in our academies.

Professional development and sharing best practice are a key part of the Harris Federation success, and we can draw on this to offer you top quality training at every stage of your career path, from Beginner Teacher to Middle Leader. We will invest in you with coaching, mentoring, and can offer a wide range of training programmes, delivered by our Teaching School Alliance.

We look for talented teachers who are passionate about their subject and making a difference. You can help us transform education in London, and create exceptional places of learning.

Please note: academies may hold interviews as and when applications are received, and this job may be withdrawn at any point without notice. You will still be able to add information until the closing date, but you will not be able to submit your application. With this in mind, you are encouraged to apply as early as possible.

Harris academies are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. All offers of employment are subject to an Enhanced DBS check, and where applicable, a prohibition from teaching check will be completed for all applicants. In line with our commitments to safeguarding, the Harris Federation uses preferred agencies and is unable to work with any agencies where Terms of Business have not been agreed by both parties prior to an engagement. Harris Federation is fully committed to equality and to valuing diversity as an employer and a provider of education.



Job location

More about Harris City Academy Crystal Palace
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Type: Mainstream School
Phase: Secondary with sixth form
Funding status: State - Academy
Gender: Mixed
Age Range: 11 - 18 years
Address: Maberley Road, Upper Norwood, London, SE19 2JH, United Kingdom.
Telephone: +44 20 8771 2261
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Harris City Academy Crystal Palace opened as Harris CTC in 1990 and converted to an academy in September 2007. The academy is a mixed school for 1,300 students aged 11-18 recruiting students from Croydon, Bromley, Lewisham, Southwark and Lambeth. The...