IT Analyst
Francis Holland Sloane Square
London
- Expired
- Salary:
- £32,319 - £36,408
- Job type:
- Full Time, Permanent
- Start date:
- 05 January 2026
- Apply by:
- 8 December 2025
Job overview
- Ensure the safety, security, and integrity of all IT systems used across the school.
- Provide IT support to all users, investigating and diagnosing IT faults and problems including hardware, software and network performance issues. Identify causes and provide or seek out solutions. This includes escalation to support contractors where required.
- Keep accurate and timely records within the IT Service Desk, making sure that the end user always receives feedback on the progress of faults and changes.
- Assess incoming incidents and prioritise work according to timescales and processes.
- Escalate technical issues to the IT Systems Administrator or Systems Manager in the event that the issue cannot be resolved in a timely manner; if the issue involves a specialised appliance e.g. firewall; or if it impacts your ability to complete tasks or meet specific objectives.
- Install and configure networked and cloud-connected Windows PCs, laptops, and peripherals such as printers.
- Manage user accounts, permissions, and passwords.
- Set up IT and AV equipment for assemblies, events, and conferences as required.
- Produce and maintain clear, concise documentation and user guides to support staff and students, contributing to a comprehensive IT knowledge base.
- Provide additional end-user support as needed and engage in training to develop key skills.
- Assist with maintaining the IT asset register and perform daily/weekly/monthly checks as directed.
- Mention providing remote assistance when appropriate, helping staff and students across the school trust or multiple sites as needed. Providing stock control and procurement assistance.
- Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems.
- Maintain satisfactory standards of safety and security in relation to computer rooms and equipment.
- Undertake any other relevant duties as may reasonably be requested by your line manager.
- Collaborate well with others to achieve high standards of end user satisfaction.
- Understand the need to adapt your style to suit the end user, and to communicate in a clear and confident manner.
- Demonstrate a proactive approach in building relationships with others.
- Show experience resolving issues related to Microsoft 365, Windows, iOS, Andriod, printers, print management, connectivity, wireless/LAN, email, network security and school-based applications, as well as Active Directory.
- Use logical problem-solving methods and coordinate information effectively to support the technical team.
- Provide excellent customer service and maintain a professional approach to IT support.
- Maintain a good standard of written and oral communication.
- Work effectively within a team environment, both taking direction from and supporting other colleagues.
About Francis Holland Sloane Square
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Francis Holland Sloane Square is an independent, selective, Church of England school for girls aged 11-18 with Sixth Form situated in Belgravia. There are currently over 600 pupils on roll. The school was named Sunday Times Independent Secondary School of the Year 2023 and was named as one of the top 40 independent schools in the UK in The Sunday Times’ Parent Power rankings for 2025. It was also named national winner of the School House Mind & Mental Health Champion Award 2025 and Finalist for both Independent School of the Year for Student Wellbeing 2025 and Muddy Stilettos Best Schools’ Passionate About Sport Award 2025.
Francis Holland Sloane Square was founded in 1881 by Reverend Canon Francis Holland. Three years later, the School moved to its current site on Graham Terrace, where it has since expanded to include the RIBA award-winning Centre for Creative Learning, a Centre for Creative Enterprise, and a transformational Sixth Form Centre, the Old School House, which increased the school site’s footprint by 15% in 2021 (909sqm). In September 2024, the Junior School relocated to a beautiful new site just a 15-minute walk away down the King’s Road and became Francis Holland Preparatory School. The school is governed by the Francis Holland Schools Trust along with its sister school Francis Holland Regent’s Park and Francis Holland Preparatory School.
Head
Mrs Alexandra Haydon (MSc Oxon, BSc Durham)
Values and Vision
Francis Holland is rooted in its Christian ethos, but welcomes girls of all nationalities and faiths. The school’s vision is to provide an inspiring, holistic education in a community which empowers girls to become the leaders, thinkers, innovators, designers, entrepreneurs and game-changers of tomorrow. We offer an outstanding experience of learning and culture by putting creativity, intellectual curiosity, critical thinking and problem-solving at the heart of our approach to learning as well as encouraging entrepreneurship through our double national award-winning Creative Enterprise programme. Sixth Formers enjoy abundant leadership and entrepreneurship opportunities within the Old School House, a state-of-the-art learning environment which offers the perfect transition from school to university-style learning and the world of work beyond.
The school’s public exam results (71% of GCSE grades were A* (9-8) in 2025, while 72% of A Level results were A*-A in 2024), have been on an upward trajectory over the last decade and we are now rank amongst the top independent schools nationally. However, what really sets FHS apart is our exceptional pastoral care and strong sense of community. Girls are robust and resilient because they feel supported and confident in taking risks in order to reach their full potential. Infused with passion, purpose and a sense of joy, FHS is a school where children flourish, often achieving far more than they could ever have imagined.
ISI Report
Under the new ISI Inspection framework, Francis Holland met the standards in all areas (ISI Inspection Report, October 2024).
The ISI inspectors recognised the positive and safe pupil environment at FHS and found that the school has “created a positive culture in which pupils feel safe and can thrive”. The report also highlighted that:
“Pupils’ self-awareness develops quickly, and they learn to show respect for each other and other cultures.”
“Pupils feel heard and supported.”
“The school offers a broad, engaging and forward-looking curriculum… focus on encouraging pupils’ intellectual curiosity and deep learning.”
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