IT Assistant Technician

IT Service Department 

A team of ten IT Service staff provide a professional enterprise network to support innovative learning and the creative use of different technologies in this dynamic school. Covering around 35 buildings over several miles, with an array of software systems and more than 1,000 PCs, tablets, laptops and other devices, we also offer campus-wide WiFi for staff and students’ personal devices, all in line with the school’s Digital Strategy.    

Primary purpose of role 

To work with the IT Services Manager, three Lead Technicians and other members of the IT Services team to support a spectrum of IT services that make up the school’s enterprise network. 

This opportunity is ideal for someone hoping to develop a career supporting a professional digital network.  

Key Responsibilities  

Please note this is a non-exhaustive list and serves to indicate the type of roles that the successful candidate would be required to undertake: 

• Assist Lead Technicians in supporting network infrastructure including switches, cabling, leased line internet, firewall, WiFi and network access control to provide uninterrupted network service; 

• Assist Lead Technicians in supporting server and storage infrastructure and services in an enterprise Windows 2008 environment including HP servers and SAN storage, a range of databases and school-specific systems, anti-virus and other security systems, with full system and data backup and recovery; 

• Support client devices in teaching and support departments across the school: predominantly Dell PCs with iMacs, Toshiba laptops, Surface, iOS and other mobile devices; 

• Resolve first- and ultimately second-line support calls to restore service as quickly as possible; 

• Work with IT Services team members and other school staff to research, plan and oversee the development and smooth implementation of IT Service projects to fulfil the school’s Digital Strategy; 

• Set up and maintain users’ accounts through Active Directory and Group Policies; 

• Help staff and students set up and maintain WiFi connection of personal devices.  Skills and Experience  We require someone in this role with a knowledge and experience of, or a keen interest in: 

• Windows operating systems 7 and above 

• Microsoft Office and Office 365 environments 

• An understanding of medium-sized network and server setups. 

We also need someone who: 

• has problem-solving and analytical skills 

• enjoys helping people and working as part of a team; 

• can communicate appropriately with colleagues, staff and students at all levels; 

• provides excellent customer service at all times; 

• can thrive in a pressurised professional environment; 

• is self-motivated, consistent, organised and persistent; and has excellent interpersonal skills.    

Hours of Work 

08:30 - 16:30 Monday to Friday, subject to alteration to meet the changing needs of the school, with occasional Saturday mornings.   All year round working. Although the hours are as detailed above, the IT Service team needs to be flexible in their hours in order to deal with issues as they arrive and so we are looking for someone who understands that this is not a role with strict hours.  

Salary 

This will be in the region of £22,000 dependent upon the skills and experience of the successful applicant.

How to Apply 

For a comprehensive job description please download the attached role specification.  If you wish to be considered for this role, please complete the support staff online application form at http://www.sevenoaksschool.org/support-vacancies/.  The form must be completed and submitted electronically.  CV’s can also be submitted but cannot replace any information on the application form which must be submitted in full. 

Please contact the Personnel Office at personnel@sevenoaksschool.org or telephone 01732 467 740 if you have any questions about a completed application.