IT/AV Support Technician

Post Title:                          IT/AV Support Technician

Department:                     Network             

Salary:                               Bexley scale 7.1-7.4 (£27,855-£31,440) 

Anticipated start date:  ASAP       

Responsible to:                The Head via the Business Manager

Key accountabilities of the role

Beths Grammar School is a large multi-cultural school on the borders between London and Kent, serving a wide range of vibrant and exciting communities. We specialise in boys' education in the main school and have a large, co-educational sixth form.

We are seeking to appoint a well-organised, motivated, and outgoing individual to join our Network team here at Beths for 36 hours per week, 52 weeks a year (25 days annual leave). Day to day duties include (and not limited to) working with another IT Technician to complete daily back ups (you will then take this responsibility), rectifying faults within the multiple types of hardware that we use and setting out IT and AV resources in school venues as required, assisting staff with their correct use.

RESPONSIBILITY

Line Management - The Head via the Business Manager and working with the IT Network Manager

DUTIES

Management of the Network and other IT/AV resources:

1.      To support the IT Manager in the following:

• With the IT Support Technician, ensuring the daily backups have been performed and restored as required, eventually taking responsibility for this task.
• Setting out IT and AV resources in school venues as required and assisting staff with their correct use.
• Ensure the school networks are operational during all school hours.
• Take support calls.
• Fix problems in printers and PCs
• Maintenance of the school network, Audio Visual Aids and other IT resources including liaising with suppliers and maintenance organisations.
• Finding and rectifying faults particularly in software, including but not limited to RM, MS Office, SIMS.
• Repairing equipment, including liaising with external maintainers.
• Policing the school network according to policies laid down by IT Manager.
• Dealing with account creation, password resetting in line with policies set down by the IT manager.
• Install, configure, tune, and administer MS Windows Server 2012 and 2016.
• Install, configure, and administer Active Directory, DNS, DHCP, RDP, PCoIP, GPO.
• Administration of Office 365 Exchange 
• Maintaining asset list.
• Preparation of Purchase Orders to be authorised by IT Manager
• Development projects as assigned by the IT Manager.

2.      Software specialisation: 

• Knowledge of Microsoft 365 plus PowerShell scripting would be advantageous.
• Aid the IT Manager and IT Support Technician to develop and maintain a good knowledge of SIMS and its upgrade procedures.
• Ensure SIMS problems are pushed through support, and records are kept. Ensure systems kept up to date.
• Develop and maintain a good knowledge of the cashless catering and ID registration systems and liaise with suppliers to ensure system availability.
• Maintain documentation of this job role and procedures, documenting any new procedures instigated by the post-holder.
• To carry out such other duties as may be reasonably required by the IT Manager and/or Business Manager.

Person Specification:

Essential:

• Have good literacy and numeracy skills (good passes in Maths, Computing and English GCSE – Grade C/6 or above or BTEC equivalent).
• Be able to demonstrate a genuine interest in, and enthusiasm for, working with computers and networking in a customer support role.
• Have a positive attitude to learning and developing their knowledge and skills as an IT/AV support technician and the drive for continuous improvement.
• Have the ability to learn and follow instructions and procedures.
• Understand the importance of keeping records and documentation and ability to do so with accuracy.
• Have good interpersonal and communication skills and enjoy helping people.
• Be able to work with a diverse range of staff and students.
• Have good time management, organisation, and administrative skills.
• Be able to work as part of a team and flexible
• Remain professional in attitude and demeanour.

Desirable:

• Experience of working within a school
• An awareness of the commitment to safeguarding children

Salary – IT/AV SUPPORT TECHNICIAN

The post is offered on the Bexley scale 7.1-7.4.

Why Join the Beths Community

All staff receive their own laptop

• CPD programme for staff development
• 24/7 Employee Wellbeing Support Programmer (free & confidential)
• Local Government’s Pension Scheme
• Cycle to work scheme
• Free parking onsite
• Use of School gym
• Staff social events

Applications should reach the school by 9am 14/12/2023. We prefer electronic submissions and application forms can be found on TES or on the school website, no CVs please. We will interview on an application basis.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All successful candidates will be subject to DBS checks.